It is interesting. I’m going to have to invoke the MGB tonight, for the first time in five years of happy buying and selling. Perhaps the rise in such problems contributed to the new fee being spun as ‘Buyer Protection’?
I thought as an experienced buyer and collector something like this couldn’t happen to me but I bought a very expensive ‘very good condition’ item, photos looked fine, that when it arrived had been mutilated to indicate ‘not for resale’ with the designer’s labels badly cut out and replaced with some old, dirty ones from a completely different garment.
Opened a return, only to get ‘oh it was like that when I got it, its not my fault’, and stated they were refusing the ‘not as described’ case, (by message, am I right that there’s no way for a seller to actually close an INAD case?) and not to contact them again.
I can escalate later this evening., so we’ll see.
I’m a bit nervous about it if I’m honest.
