Ebay automatically changed listing postage settings - to underweight & under paid

[punkwroc77]

(Revised from previous post as apparently you are not allowed to mention other websites by name - talk about paranoia ) .I have only made 3 sales since Ebay brought in simple delivery. I have my account set to Royal Mail.

Sold a Jacket today ,( 4/11/2025),packaged it up, went to post office , package refused !!. Why ?..... Ebay sent a label for a maximum parcel weight of 2kg and the jacket in a box weighed 4kg.

I have now had to cancel.

It's bad enough that sales have dropped to the level they have but when I do get a sale Ebay charge me for a useless postage label.

And of course the only 3 options as a reason for cancellation make it look like it's my fault with no option to expand on the reason for cancelation like " Ebay won't let me choose postage and sent a label that was for the wrong weight" .

It really is pointless trying to get a sale on Ebay now. I posted before and now my sales elsewhere are at 50 to 3 on Ebay over the same time period. 

(Revised section ). All my listings had free postage and so Ebay automatically changed this I do not know. Looks like they changed all the postage from "Free" to Large Letter size under 2kg at £3.38. So If you have a listing for a bundle of 40 LPS

or a Microwave Oven BEWARE as Ebay will have changed your listing to show postage for parcels less than 2kg.

To make matter worse in my case Ebay have refunded the buyer in full but I will only be refunded the item price and Ebay keep the postage charge even though I only printed the label and it was rejected at the Post Office before being scanned. If  I re sell the jacket there is now no profit in it as the postage will now be over £11.00 when it would have been around £6 had Ebay not changed the listing.

[style_wise]

If I had listed a jacket with Free Postage and had the experience described, I would have paid for postage (as you originally planned) and then applied to eBay for a refund of the Simple Delivery label using the new tracking number. The eBay algorithm seems to favour sellers who complete sales rather than cancel them.

[vinylscot]

Why did you state in the original listing that the jacket weighed under 2kg??

It's not always eBay's fault.

[sml192]

The jacket was listed with Free Delivery so you can request a refund for the postage here:

https://www.ebay.co.uk/claims/simple-delivery/refund/seller

As I stated in your other thread on the subject, which is still there, the Post Office shouldn't have refused the item as they are contractually obliged to accept all Simple Delivery parcels, regardless of whether the size/weight corresponds with the label, provided it is within the maximum weight/dimensions permitted by the carrier (as stated on the Post Office website).  It will still be accepted by the carrier as eBay has agreed a flat rate contract with them.

Ebay is introducing new size options for items that are large but not particularly heavy, which will supposedly be available sometime this week, so if you wait a bit you should be able to relist the jacket for a lot less postage than the current bulky item option.