eBay

mozart3179 · ‎20-09-2025

I used EVRI collect a parcel to deliver to a buyer for the first time. Two days after the courier collected the parcel from me, I had a message from the buyer saying they hadn't received the package. They live 336 miles away from me. Three days in, and the parcel still hasn't arrived and more messages from the buyer first saying they checked the tracking on the parcel and it was still in their depot and in the same breath, they said that the courier hadn't got the parcel! Every time I had the buyers message underneath was a message from eBay saying they have stepped in. What about help for the seller. No help for the seller. Everything is for the buyer and absolutely nothing for the seller.

marco@ebay · ‎22-09-2025

Hi mozart3179, thanks for your post.

If you are still having issues dealing with this case, please feel free to let me know the item number, and I'd be happy to send this one for review for you.

Thank you,

Marco

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**peaseblossom** · ‎20-09-2025

With Simple Delivery if an item is lost in transit ebay refund the buyer themselves and the seller keeps the payment.

firstgardencity · ‎20-09-2025

I am sorry to hear that you are having problems with this order but looking at your listings are you sure you are a private seller? If you make items to sell you are a business.

missdollydaydream · ‎20-09-2025

If you used eBay S.D. Let eBay deal with it and only communicate with the buyer via any dispute opened.

"Take deep breaths, it'll soon be gone"

marco@ebay · ‎22-09-2025

Hi mozart3179, thanks for your post.

If you are still having issues dealing with this case, please feel free to let me know the item number, and I'd be happy to send this one for review for you.

Thank you,

Marco

Did you find your solution? Help other members by marking your problem as solved. Simply click on "Accept as solution" for the answer that helped you.

mozart3179 · ‎24-09-2025

Thank you for replying. So far, the buyer has sent the jacket back according to eBay but I haven't received it yet and had no notification from Royal Mail that they have the parcel.

mozart3179 · ‎24-09-2025

I have always considered myself as a private seller.

mozart3179 · ‎24-09-2025

Thank you for the information. EBay have said that the buyer is returning the item through Royal Mail. I have had no notification that Royal Mail has the parcel. I don't trust the RM as they tend to lose parcels and this is why I went with EVRI.

marco@ebay · ‎24-09-2025

Thanks for confirming, mozart3179.

If you need further assistance, just feel free to let me know when you want, and I'll take a further look if needed.

Thank you,

Marco

Did you find your solution? Help other members by marking your problem as solved. Simply click on "Accept as solution" for the answer that helped you.