Buyer won't collect item, but has paid. What now?

[sebbelcher]

I sold a large heavy item on eBay which was listed for collection or courier at buyers expense.  The winning bidder sent a message asking me to generate an invoice based on collection (so £0 postage). 

Since then I've been in contact with them every 48 hours asking when they will arrange to collect as I need the item gone due to it being in a storage unit and costing me to keep it.  They responded often saying they just needed some time to arrange collection. Since then (10 days ago) I've had no response.

What happens next?  I don't want to relist the item as it's quite a niche item and took 10 re-lists to sell in the first place.  Can I legally give the buyer an ultimatum that they need to collect within X days or I will dispose of it and I keep their money?  What else can I do?

[bifaul59]

I had this recently this year. 

you have given enough warning, cancel and refund their order with a polite notification. 

I would also contact eBay help services for advice to back you up. 

It’s not fair on sellers as you’re being messed around by non committing buyers. 

[su_9724]

It's a breach of contract, yes you are entitled to keep  the money, legally they agreed to the terms of the sale, ie collect only and they have failed to do that. I'm guessing if it went that far, you could seek your storage fees as a result of the breach in what's called damages but they need to be aware of that and given the costs before hand.