Buyer not confirming collection

[missi.0195]

Buyer not confirming collection after taking item home and not responding to messages

[tressygirl]

The buyer should have given you a collection code when they came to collect the item, I'm presuming it's the mattress topper.

Send them a polite message to look through their order details and email messages for this 6 digit QR code and to send this to you, as this will release your payout sooner.

If they don't ,  you will need to wait 14 days for your payout to be released.

For any future collection items, do not release the item without this code,  it's your only proof it has been collected and the only way your payout is released in a few days and not 14. 

A polite message can be sent to the buyer after they've paid , to remind them to bring this code when collecting.

@missi.0195 

[akemp1]

Yup always remind them to bring the collection code when arranging collection and type it into your phone if possible while they are there to prove that it is valid otherwise it's not just the delayed fund release it's also the risk of a fraudulent claim that they didn't get the item where ebay would give them a refund.

[missi.0195]

Thank you for the information.
This 6 digit code is something new to me but the buyer should have given the number when he collected the item. I have however messaged the buyer but no reply has comeback as yet. I have messages that confirm of them arranging a time to pick up and cctv footage of them collecting the mattress from me.

Sent from Outlook for iOS<>

[missi.0195]

This code thing is all new to me but I have cctv footage of the buyer collecting the item

Sent from Outlook for iOS<>

[jonatjonatjonat]

Unfortunately, only the code will mean anything to ebay. Without that, as above, you will need to wait 14 days for payment release.

[lucy_farmer]

'....but I have cctv footage of the buyer collecting the item'

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Means nothing to ebay ☹️ the buyer could wave a flag at the camera with their name and address on it, stating 'yes I've collected' and it still wouldn't mean anything.

(I remember a mega-thread many years ago from zebra-removals(?) about somebody caught on camera collecting something without paying for it at all. Same result; it meant nothing to ebay ....)