Buyer demanding a refund

[fixar67]

Seems a strange one to me, but I recieved a message from a buyer wanting a refund on an item I sold to them 4 months ago.  They originally left positive feedback and theres no message from Ebay themselves, so they dont seem to have officially opened a case.  What is the time limit for refunds? i thought it was 30 days? or is it a case of theyre trying it on to get money back?

[lucy_farmer]

I'd ignore them........ the time limit *is* 30 days. (and they can't hold neg. feedback over your head either....)

 The limit for a 'chargeback' (getting money back off a credit card payment) is about 6 months (?) but if there was proof the item *arrived* (i.e. a tracking number) they can't do a 'didn't arrive' chargeback.

Their only option is a 'not as described' chargback, and there's not much you can do about that one 😞

Lets hope they don't know it exists.....

[sml192]

As already advised, they only have 30 days to open a return request through eBay.  PayPal also only provide 30 days for an 'Item not as described' dispute.  The time limit for filing a chargeback is usually 120 days from date of purchase, so they may now be out of time for that as well. 

[pillarboxred]

Ignore it and don't make any suggestions of other routes. There is consumer legislation that allows a longer window for redress than eBay's thirty days if the product has not given reasonable service. If their complaint is valid, then you simply have to comply.

[eastern-lights]

What is their declared reason for wanting a refund?