eBay

louisetopp27 · ‎12-04-2025

I sold a willow tree Sadler teapot to a buyer through Yodel. I packed it tightly in bubble wrap, yet the buyer said it arrived damaged. He sent me photos and demanded a refund.

I rang up Yodel, who said it had arrived unbroken. Apparently, the photos I sent Yodel confirmed the buyer had deliberately smashed it with a hammer.

So I refunded him, and then the buyer said he hadn't received the refund. So I sent him a screenshot that proved I had!

I'm autistic and refunded the buyer, but I've also blocked him. How do I stop this from happening again, please?

*vyolla* · ‎13-04-2025

Inadequate packaging.

Sometimes the simplest answers are the best, not made up ones about hammers 😀. Fun thread though.

wyntersemporium · ‎13-04-2025

Best thing is do not buy simple delivery from eBay I missed it out completely and purchased from Royal Mail and added tracking

“What we’ve got here is failure to communicate.”

edwardian-dreams · ‎13-04-2025

You’re covered for fragile items with SD long as they’re packed properly

according to latest announcement on SD

in other words ebay will cover for this (damage)whilst normally evri wouldn’t

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Fragile items can be included within the Simple Delivery service: When you follow our packaging guidance, you benefit from the protection for damage in transit offered by Simple Delivery.

https://community.ebay.co.uk/t5/Announcements/Updates-on-Simple-Delivery-automated-positive-feedback...