Broken teapot

[louisetopp27]

I sold a willow tree Sadler teapot to a buyer through Yodel. I packed it tightly in bubble wrap,  yet the buyer said it arrived damaged. He sent me photos and demanded a refund. 

I rang up Yodel, who said it had arrived unbroken. Apparently, the photos I sent Yodel confirmed the buyer had deliberately smashed it with a hammer.

So I refunded him, and then the buyer said he hadn't received the refund. So I sent him a screenshot that proved I had!

I'm autistic and refunded the buyer, but I've also blocked him. How do I stop this from happening again, please?

[*vyolla*]

Inadequate packaging.

Sometimes the simplest answers are the best, not made up ones about hammers 😀. Fun thread though. 

[wyntersemporium]

Best thing is do not buy simple delivery from eBay I missed it out completely and purchased from Royal Mail and added tracking 

[edwardian-dreams]

You’re covered for fragile items with SD  long as they’re packed properly 

according to latest announcement on SD

in other words ebay will cover for this (damage)whilst normally evri wouldn’t 

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Fragile items can be included within the Simple Delivery service: When you follow our packaging guidance, you benefit from the protection for damage in transit offered by Simple Delivery.

https://community.ebay.co.uk/t5/Announcements/Updates-on-Simple-Delivery-automated-positive-feedback...

[louisetopp27]

what's the best way to pack t-pots please?  i'm on a learning curve here.

[cbclassicbuyer]

Is this a joke or a trick question? 

[papso22]

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@louisetopp27 wrote:

what's the best way to pack t-pots please?  i'm on a learning curve here.

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Message 12 on this thread.

[jma2815]

This video shows someone wrapping a teapot:

https://youtu.be/-Fz05iJSUWQ?si=eo58LJXayfqRV9kb