Broken teapot

[louisetopp27]

I sold a willow tree Sadler teapot to a buyer through Yodel. I packed it tightly in bubble wrap,  yet the buyer said it arrived damaged. He sent me photos and demanded a refund. 

I rang up Yodel, who said it had arrived unbroken. Apparently, the photos I sent Yodel confirmed the buyer had deliberately smashed it with a hammer.

So I refunded him, and then the buyer said he hadn't received the refund. So I sent him a screenshot that proved I had!

I'm autistic and refunded the buyer, but I've also blocked him. How do I stop this from happening again, please?

[*vyolla*]

Inadequate packaging.

Sometimes the simplest answers are the best, not made up ones about hammers 😀. Fun thread though. 

[wyntersemporium]

Best thing is do not buy simple delivery from eBay I missed it out completely and purchased from Royal Mail and added tracking 

[edwardian-dreams]

You’re covered for fragile items with SD  long as they’re packed properly 

according to latest announcement on SD

in other words ebay will cover for this (damage)whilst normally evri wouldn’t 

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Fragile items can be included within the Simple Delivery service: When you follow our packaging guidance, you benefit from the protection for damage in transit offered by Simple Delivery.

https://community.ebay.co.uk/t5/Announcements/Updates-on-Simple-Delivery-automated-positive-feedback...

[louisetopp27]

what's the best way to pack t-pots please?  i'm on a learning curve here.

[cbclassicbuyer]

Is this a joke or a trick question? 

[papso22]

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@louisetopp27 wrote:

what's the best way to pack t-pots please?  i'm on a learning curve here.

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Message 12 on this thread.

[jma2815 · Accepted solution]

This video shows someone wrapping a teapot:

https://youtu.be/-Fz05iJSUWQ?si=eo58LJXayfqRV9kb

[louisetopp27]

Thanks very much.

[jokers_toybox]

I'm more impressed that you got through to yodel on the phone...

[louisetopp27]

Amazing isn't it? All in the past now.

[lamulady2]

That was pretty rotten.....& really a "one off"?  I sell mostly books but odd pieces of china also. It is a bore but I have been thinking of photographing my packing of the breakables, (cdnt do a video being solo) & the finished box. If one is tech minded they can be sent via messages? I use a lot of the indi booksellers discarded paper wrapping from Gardiners which they are pleased to get rid of.  If you open it out a little & then screw it up lightly it is a fantastic material for filling up spaces. (Gardiners boxes cut down quite well to 6" & are very strong) plus bubble wrap of course for the breakables, sourced from retailers,  who are also glad...!! I pay for parcel tape only...boxes again from shops or offices around me. I even get a supply of the card envelopes so beloved of Amazon!! I have too much packing right now!! So far, touch wood,I have never had a broken piece.

[ile136yz]

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@louisetopp27 wrote:

I sold a willow tree Sadler teapot to a buyer through Yodel. I packed it tightly in bubble wrap,  yet the buyer said it arrived damaged. He sent me photos and demanded a refund. 

I rang up Yodel, who said it had arrived unbroken. Apparently, the photos I sent Yodel confirmed the buyer had deliberately smashed it with a hammer.

So I refunded him, and then the buyer said he hadn't received the refund. So I sent him a screenshot that proved I had!

I'm autistic and refunded the buyer, but I've also blocked him. How do I stop this from happening again, please?

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My relative sends out ceramics and always double boxes with plenty of packing between the 2 boxes.

Check the Courier you use if the they are insured for antique ceramics.  As I had this problem a few years ago when the tea-set arrived with a broken cup,  Courier postage did not cover breakages.

[davrman]

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@lamulady2 wrote:

It is a bore but I have been thinking of photographing my packing of the breakables, (cdnt do a video being solo) & the finished box.

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That's what tripods are for... 😉

[cric_8720]

I bought a teapot from Ebay and it is broken.  I have tried to contact Ebay but I am not sure what to do now

[roger_roger_over_and_nowt]

https://www.ebay.co.uk/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-poli...

[insidethe93]

Even if Yodel were in a position to know how the damage was done (which they couldn't know), OF COURSE they'd say the damage wasn't done by Yodel, they'd be fools to say otherwise from a potential liability standpoint - they're just covering their a*se.