Broken teapot

[louisetopp27]

I sold a willow tree Sadler teapot to a buyer through Yodel. I packed it tightly in bubble wrap,  yet the buyer said it arrived damaged. He sent me photos and demanded a refund. 

I rang up Yodel, who said it had arrived unbroken. Apparently, the photos I sent Yodel confirmed the buyer had deliberately smashed it with a hammer.

So I refunded him, and then the buyer said he hadn't received the refund. So I sent him a screenshot that proved I had!

I'm autistic and refunded the buyer, but I've also blocked him. How do I stop this from happening again, please?

[*vyolla*]

Inadequate packaging.

Sometimes the simplest answers are the best, not made up ones about hammers 😀. Fun thread though. 

[wyntersemporium]

Best thing is do not buy simple delivery from eBay I missed it out completely and purchased from Royal Mail and added tracking 

[edwardian-dreams]

You’re covered for fragile items with SD  long as they’re packed properly 

according to latest announcement on SD

in other words ebay will cover for this (damage)whilst normally evri wouldn’t 

——————-

Fragile items can be included within the Simple Delivery service: When you follow our packaging guidance, you benefit from the protection for damage in transit offered by Simple Delivery.

https://community.ebay.co.uk/t5/Announcements/Updates-on-Simple-Delivery-automated-positive-feedback...

[louisetopp27]

what's the best way to pack t-pots please?  i'm on a learning curve here.

[cbclassicbuyer]

Is this a joke or a trick question? 

[papso22]

---

@louisetopp27 wrote:

what's the best way to pack t-pots please?  i'm on a learning curve here.

---

Message 12 on this thread.

[jma2815 · Accepted solution]

This video shows someone wrapping a teapot:

https://youtu.be/-Fz05iJSUWQ?si=eo58LJXayfqRV9kb

[louisetopp27]

Thanks very much.

[jokers_toybox]

I'm more impressed that you got through to yodel on the phone...

[louisetopp27]

Amazing isn't it? All in the past now.

[lamulady2]

That was pretty rotten.....& really a "one off"?  I sell mostly books but odd pieces of china also. It is a bore but I have been thinking of photographing my packing of the breakables, (cdnt do a video being solo) & the finished box. If one is tech minded they can be sent via messages? I use a lot of the indi booksellers discarded paper wrapping from Gardiners which they are pleased to get rid of.  If you open it out a little & then screw it up lightly it is a fantastic material for filling up spaces. (Gardiners boxes cut down quite well to 6" & are very strong) plus bubble wrap of course for the breakables, sourced from retailers,  who are also glad...!! I pay for parcel tape only...boxes again from shops or offices around me. I even get a supply of the card envelopes so beloved of Amazon!! I have too much packing right now!! So far, touch wood,I have never had a broken piece.

[ile136yz]

---

@louisetopp27 wrote:

I sold a willow tree Sadler teapot to a buyer through Yodel. I packed it tightly in bubble wrap,  yet the buyer said it arrived damaged. He sent me photos and demanded a refund. 

I rang up Yodel, who said it had arrived unbroken. Apparently, the photos I sent Yodel confirmed the buyer had deliberately smashed it with a hammer.

So I refunded him, and then the buyer said he hadn't received the refund. So I sent him a screenshot that proved I had!

I'm autistic and refunded the buyer, but I've also blocked him. How do I stop this from happening again, please?

---

My relative sends out ceramics and always double boxes with plenty of packing between the 2 boxes.

Check the Courier you use if the they are insured for antique ceramics.  As I had this problem a few years ago when the tea-set arrived with a broken cup,  Courier postage did not cover breakages.

[davrman]

---

@lamulady2 wrote:

It is a bore but I have been thinking of photographing my packing of the breakables, (cdnt do a video being solo) & the finished box.

---

That's what tripods are for... 😉

[cric_8720]

I bought a teapot from Ebay and it is broken.  I have tried to contact Ebay but I am not sure what to do now

[roger_roger_over_and_nowt]

https://www.ebay.co.uk/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-poli...

[insidethe93]

Even if Yodel were in a position to know how the damage was done (which they couldn't know), OF COURSE they'd say the damage wasn't done by Yodel, they'd be fools to say otherwise from a potential liability standpoint - they're just covering their a*se.

[cric_8720]

Hello When the teapot was delivered and I opened it, it was broke. So what are you going to do now. It is not my fault it was broken. I was told I would be sent a  label to return the teapot for a refund.




Sent from Samsung tablet.

[insidethe93]

I am not eBay, I am merely a user of eBay just as you are. This is a matter for you and your seller to sort out according to eBay's policies and procedures - read eBay's FAQs (which would've been your best first port of call, for accuracy in what to do and for speed no matter how fast are those fellow-eBay users who obligingly answer your posts). You shouldn't be involved with the courier, as you're only the buyer.

eBay has procedures to follow. Buyers are protected, but you do need to follow eBay's procedures, both as to what to do AND according to their timing. Please at least read or re-read the FAQ, which is strongly recommended for everyone who joins eBay, ideally before making the first purchase (or first sale).

[insidethe93]

P.S. I advise reading or re-reading the eBay FAQ because, though it seems obvious to experienced eBayers, it isn't necessarily the first thing somone inexperienced thinks of. Personally, if I found myself with the broken teapot problem, and had tried to deal with it in a particular way but then found I shouldn't have done it that way, I'd try not to do anything else except contact eBay customer service. eBay does protect buyers, and might be able to do so here even if its standard procedures haven't been followed (though due to that, I'd try not to be too disappointed if my earlier actions had unfortunately rendered the problem now unsolveable in my favour).

[cobwebcottage]

All you need to do is, go in to your purchase history and click return item. Select damaged ( not as described) and this will open a case.

The seller will either refund you or send you a label to return the item. If they dont do either, Ebay will force the refund.