Seller Central

Courier reported parcel heavier: Simple Delivery Label

Yesterday I received an email from eBay stating 'the courier had reported me for a parcel that was heavier than the label used' (Simple Delivery). I checked the weight prior to listing and thought the packaging wouldn't take it over weight. I was wro...

Case logged incorrectly by ebay

item sent using ebays simple delivery. royal mail shared proof of delivery. there was one item in the box. buyer states box arrived damaged/open with the item missing. case logged incorrectly by ebay as 'missing parts or pieces'. There was only 1 ite...

Your prices are xx% higher than similar items

Am I the only one getting annoyed with the repeated message that "your prices are xx% higher than similar items"? Unlike the other prompts, to send out offers or shorten my delivery time or whatever, clicking on the x to close the message doesn't get...

Fiddling while Rome burns

I've just had yet another pop-up box telling me that "Unsold" will now be called "Inactive". I wonder if that fiddlesome micro-change was decided by the same person who thought "Sold" wasn't clear enough so they changed it to "Orders". Is somebody ac...

Amateur Radio & CB Equipment

SummaryGenerated with eBay.aiYou cannot list amateur radio or CB equipment on eBay because most electronic equipment used to transmit or receive signals is not allowed. This restriction is in place to comply with government regulations and to help pr...

Resolved! Feedback Revision Request

Buyer has left positive feedback but the comments are critical of the packaging. Only thing is they meant to leave it for another seller, not me. (In messaging they said they were very happy with my item). They've asked me to submit a feedback revisi...

Resolved! Item reported item as not arriving

Hi, I sent off my item to buyer and the item is being held in crawley. I told buyer I would update them, then they updated the item as not having arrived in spite of the fact I told them it was updated at crawley. I am a bit stressed as I am a new se...

Item mistakenly marked as prohibited - ebay wont return or send it

I sold an item through GSP. It was delivered to the shipping hub but was marked as undeliverable as they think it is prohibited. It is an airbag but the explosive part has been removed so it is merely a leather carcass. As described in the ebay adver...

uncollected item return to seller, but buyer never got collection notification

I sold an item, the buyer paid for it to be delivered to a collection point, they never got a notification to say it was ready for collection, so after 2 weeks it got returned to me - You can see its journey via the full tracking information. eBay ha...

Permanent Suspension for no reason

I don’t even know what to say tbh, this is more just to get it off my chest and see if others have has this ridiculous problem. I’ve been a member since 2015 - 2016 so 10 years faithful to eBay. I’m not a super active member but I’ve managed to get m...

Refund Scammers - EBay do nothing!

So I’ve been scammed. I’m a seller. Sold an item for £185. Customer received it and said there was an issue and can he refund. I’m yes of course sorry and accepted the return. A few days later a tracked envelope arrived with a pen in it? No tracking ...

Resolved! Simple delivery is awful

I list a few things on ebay occasionally, but this new simple delivery is just rubbish for sellers. It assumes that ebay actually know the size and weight of items And that everyone can easily get to Evri or other courier services easily. Why did the...

Classified Ad car sale. What happens now with the ad?

Someone has offered me an amount on my Classified Ad listing which meets my best offer minimum price. If everything is genuine then I'd accept the fee offered. I just have an awful feeling that this is not genuine at all & that somewhere along the li...

I contacted a buyer to say there was a problem with the item I sold, does ebay let them know?

Just that really. I have been waiting on a reply from the buyer to see if they want me to go ahead with the sale or they can cancel and have a refund. I have not printed the label out yet. Does ebay contact them to say they have a message?

International 'Simple Delivery' - Item broken when arrived

As the title says, the buyer is saying that the item was broken and not packaged properly - not as I sent it - happy for a partial refund, which is fine, but I want to complain about the postage. Done via eBay simple delivery - any way to do that?

eBay

Seller News: May 2026

We’re Coming to Nottingham!

Weekly Chat with the eBay Community Team

Community Mentor Programme

Forum Posts

Courier reported parcel heavier: Simple Delivery Label

Case logged incorrectly by ebay

Your prices are xx% higher than similar items

Fiddling while Rome burns

Amateur Radio & CB Equipment

Resolved! Feedback Revision Request

Resolved! Item reported item as not arriving

Item mistakenly marked as prohibited - ebay wont return or send it

uncollected item return to seller, but buyer never got collection notification

Permanent Suspension for no reason

Refund Scammers - EBay do nothing!

Resolved! Simple delivery is awful

Classified Ad car sale. What happens now with the ad?

I contacted a buyer to say there was a problem with the item I sold, does ebay let them know?

International 'Simple Delivery' - Item broken when arrived

Featured Posts

Join the eBay Live & M2E webinar to explore new growth opportunities

Get ready for the summer of sport with insights from the 2026 Marketing Trends Calendar

Introducing Easy & Free Returns: Upcoming update to returns for eligible Parts & Accessories listing

Join the StoreFeeder Sessions in Nottingham by StoreFeeder

Changes to Age Verification delivery services on eBay

Prevent eBay Updating Weight/Dimensions

Listing Removed But Item Not Part Of Recall

eBay Listings Disappearing Despite Available Stock...

Drafts won’t list using app

eBay's outdated indexing system - having to wait 2...