Unable to generate a label for an item i sold

[adakh-92]

I’ve sold about 8-9 items to different sellers and i’m unable to generate a label for any of them coming up with this error tried refreshing the page a few times or trying on laptop and phone but it’s not making a difference. Currently it’s one label from Royal Mail and the rest from Evri

 

[marco@ebay]

Hi adakh-92, thanks for your post.

It looks like you are trying to do this from the app, did you try doing this from the browser to see if it works or you get the same error?

Thank you,

Marco

[adakh-92]

hey i tried it on an ipad, laptop everything but its not working currently

[marco@ebay]

Thanks for your reply, adakh-92.

If this is still happening to you, could you please confirm the item number then, so we can look into this for you?

Thank you,

Marco

[exchanged]

I also currently have this issue, did it end up being fixed for you OP? 

[adakh-92]

not yet unfortunately

[adakh-92]

it’s on every single item i’m selling

 but here’s one as an example

406102389029

[exchanged]

Mine seems to be okay now mate, frustrating enough that I missed dispatch this morning due to it though I can’t imagine how annoying it is for you still not working. So many issues since it all went to simple delivery, I dunno where to start.

[adakh-92]

hey, did you do anything specific to manage to get it working or just wait it out?

thanks

[tressygirl]

This was a Royal Mail issue which is now resolved.

You should find your labels will work now.

Go to eBay Announcements top left of this page under eBay News, for the latest update on this issue , and what to do  if it has impacted your seller performance.

@adakh-92 

[adakh-92]

hey most of my labels are evri ones and they’re not working hence the confusion 

[tressygirl]

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@adakh-92 wrote:

hey most of my labels are evri ones and they’re not working hence the confusion 

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Aaah OK lets hope later on in the day peeps will come here to report those too,  now are working when the PO's have opened today.

[marco@ebay]

Hi @tressygirl, just to clarify and avoid confusion, the issue you're referring to is for members who are unable to scan their labels, but they are able to to generate their labels, so that would be a different issue.

@adakh-92, Your issue here would be different to the one above, and I was able to replicate it from my end, so this would be a technical error from our end. I've just added you to a bug report to get your account fixed, once this is resolved, I will post back here to let you know this is resolved.

Thank you,

Marco

[exchanged]

I dont know what fixed it tbh, all I can say is it wasnt working on my pc.. went out in the car and tried again on my phone 10 mins later and it worked. No idea what the issue was or how it was fixed.

[clovergallery]

I am also having the same issue as the OP I’ve got 6 Orders that need dispatched today or my seller performance we’ll be hurt 

here’s and example please help 

I sold all the items between 7th AUG- 8th Aug

10-13420-01278

 

[clovergallery]

 

i tried on PC as well no help 

[clovergallery]

It was working on the 6th as I sent off an item then

[adakh-92]

for me personally stopped working since the first of august

[marco@ebay]

Thanks for your reply, clovergallery.

I've just added you to the bug report, so your account can also be fixed. Once I find out more about this, I'll let you know here.

Thank you,

Marco

[clovergallery]

How long would this take should I cancel my orders?