Simple Delivery compensation

[shanm_9847]

Just to say that I only used once, so far so good. 

However, some items I sell are more than £200, and I don't I feel comfortable using just Royal Mail 24 or 28.

After double checking with eBay's CS, I was told that:

*Royal Mail Special Delivery isn't provided.

*if a parcel is lost or damaged,  the courier will cover it all if via Simply Delivery.

It sounds too good to be truth, coz in that case,  I don't need to use Special Delivery and there's no need to worry for some worse case scenarios. However, I still have doubts because I asked 2 CS persons to send me the link of T&C. They promised and yet didn't. I found it a bit tricky, because even RM Special Delivery only covers £2000 or £2500 at maxium. Some luxury items, say a Rolex or Hermes would pass the limit easily.

Does anyone know where I can find this T&C?

Thanks.

[saabird]

If it is RM label, the post office will not accept the parcel with
underpaid label, it happened to me last time.

[edwardian-dreams]

Yes I know this has happened a lot

but a lot more rarely now

if it’s an eBay simple delivery  label they’ve been instructed apparently by Royal Mail to

to just accept them whatever the size and weight 

[m1kegibson]

You’re suggesting that Royal Mail will simply accept a package larger than their Ts&Cs allow because eBay produced the label. What planet are you on?

If you have no direct experience of these issues, I’m really not interested in your opinion.

[sml192]

Ebay has entered into a business contract with Royal Mail for the Simple Delivery service.  Business contracts have their own T&Cs and are based on averages rather than actuals so, yes, Royal Mail will accept incorrectly labelled packages provided that they are within the maximum weight and dimensions that Royal Mail will carry.  Any discrepancies will just be monitored using sampling and adjusted for when the contract is next reviewed. 

[makkem]

If Simple Delivery is supposed to cover for damaged items, how come Ebay have taken funds from my account?  So far as I can see, Ebay acts as agents for the couriers, appointing them and supplying postage labels etc.   They should therefore be compensating me from their own funds when goods are damaged in transit, then chasing the couriers for recompense. 

[tressygirl]

Apologies if you have previously in this thread explained your problem in full I've looked back and cannot see it.

If you used Simple Delivery it depends on which case the buyer opened,  as to who pays for the refund.

If one for item  not as described was opened,   citing Item Doesn't Match Description or Photos,  then you the seller,  pays for this refund.

If the buyer opened a case for damaged in transit , then under Simple Delivery rules,  eBay take over,  and pay this refund to the buyer,  and you get to keep the payout.

@makkem 

[marharri88]

I totally agree it's designed to protect you and the buyer , so the buyer buys the label with tracking etc , but what I can see if a item is damaged they have refunded the buyer from your money , not really fair and then going to wait for the courier to compensate them/you  to pay you back , doesn't seem fair if they are forcing you to take out the simple delivery , you are being knee jerked to do this option , the onus should be on eBay ,they keep bragging it's a great thing for everyone , it's a great thing for eBay to make more profit if it goes well , but if it goes wrong as we know the seller gets shafted , I would contact customer service and question why your funds are being taken when your insured by there policy

[makkem]

thanks for this. so do they automatically apply for compensation from the courier? That would be helpful, even more so if Ebay actually told us what exactly is going on!

[makkem]

thanks for this, I think the buyer went for the second option and Ebay paid them, however, they took the funds from me. will they ask Evry for compensation and eventually pay me back? Wouldn't it be great if we got the answers from Ebay direct and not from other users!