Simple Delivery compensation

[shanm_9847]

Just to say that I only used once, so far so good. 

However, some items I sell are more than £200, and I don't I feel comfortable using just Royal Mail 24 or 28.

After double checking with eBay's CS, I was told that:

*Royal Mail Special Delivery isn't provided.

*if a parcel is lost or damaged,  the courier will cover it all if via Simply Delivery.

It sounds too good to be truth, coz in that case,  I don't need to use Special Delivery and there's no need to worry for some worse case scenarios. However, I still have doubts because I asked 2 CS persons to send me the link of T&C. They promised and yet didn't. I found it a bit tricky, because even RM Special Delivery only covers £2000 or £2500 at maxium. Some luxury items, say a Rolex or Hermes would pass the limit easily.

Does anyone know where I can find this T&C?

Thanks.

[saabird]

If it is RM label, the post office will not accept the parcel with
underpaid label, it happened to me last time.

[edwardian-dreams]

Yes I know this has happened a lot

but a lot more rarely now

if it’s an eBay simple delivery  label they’ve been instructed apparently by Royal Mail to

to just accept them whatever the size and weight 

[m1kegibson]

You’re suggesting that Royal Mail will simply accept a package larger than their Ts&Cs allow because eBay produced the label. What planet are you on?

If you have no direct experience of these issues, I’m really not interested in your opinion.

[sml192]

Ebay has entered into a business contract with Royal Mail for the Simple Delivery service.  Business contracts have their own T&Cs and are based on averages rather than actuals so, yes, Royal Mail will accept incorrectly labelled packages provided that they are within the maximum weight and dimensions that Royal Mail will carry.  Any discrepancies will just be monitored using sampling and adjusted for when the contract is next reviewed. 

[makkem]

If Simple Delivery is supposed to cover for damaged items, how come Ebay have taken funds from my account?  So far as I can see, Ebay acts as agents for the couriers, appointing them and supplying postage labels etc.   They should therefore be compensating me from their own funds when goods are damaged in transit, then chasing the couriers for recompense. 

[tressygirl]

Apologies if you have previously in this thread explained your problem in full I've looked back and cannot see it.

If you used Simple Delivery it depends on which case the buyer opened,  as to who pays for the refund.

If one for item  not as described was opened,   citing Item Doesn't Match Description or Photos,  then you the seller,  pays for this refund.

If the buyer opened a case for damaged in transit , then under Simple Delivery rules,  eBay take over,  and pay this refund to the buyer,  and you get to keep the payout.

@makkem 

[marharri88]

I totally agree it's designed to protect you and the buyer , so the buyer buys the label with tracking etc , but what I can see if a item is damaged they have refunded the buyer from your money , not really fair and then going to wait for the courier to compensate them/you  to pay you back , doesn't seem fair if they are forcing you to take out the simple delivery , you are being knee jerked to do this option , the onus should be on eBay ,they keep bragging it's a great thing for everyone , it's a great thing for eBay to make more profit if it goes well , but if it goes wrong as we know the seller gets shafted , I would contact customer service and question why your funds are being taken when your insured by there policy

[makkem]

thanks for this. so do they automatically apply for compensation from the courier? That would be helpful, even more so if Ebay actually told us what exactly is going on!

[makkem]

thanks for this, I think the buyer went for the second option and Ebay paid them, however, they took the funds from me. will they ask Evry for compensation and eventually pay me back? Wouldn't it be great if we got the answers from Ebay direct and not from other users!

[niceprice777]

Related experience. If you read the T&Cs they promise that so long as you take eBay's "recommended" option for size and weight then, if it is over, you will never have to pay more (so long as the carrier can actually move that size and weight, fair enough).  However, on the get your label screen post sale it warns that if you do not stay within size and weight then you may have to pay more. So I do not trust it. I sold a DVD boxset 2 weeks ago, it was an oversized item because it had a collectable statue in it. eBay had only labelled me for a regular box set and Royal Mail max 16cms depth (don't get me started on that, btw!!) was never going to work. I looked for a lable upgrade option to go bigger, there wasn't one. So I called eBay customer services (reached an agent in the Caribbean, so not sure how much they know about intricacies of UK Simple Delivery regards  Royal Mail?).  Because of the conflicting info he couldn't promise me that there would not be penalty charges so I panicked, no option than to cancel the label, request a refund (under his guidance), and get on-line to buy a Yodel lable (at full retail price), there is no way to buy another lable via eBay even if you cancel the first.  Long story short, Yodel took a couple of days longer that RM 48 hrs would have been and, even though I had updated the tracking details to Yodel, 5 days after the item was delivered and 5 days after my customer (thankfully) left pos feedback, eBay out of the blue takes my funds back (!!!) and refunds the buyer!!!!  They were then zero help at getting my money paid back to me again and left me to ask the buyer to kindly PayPal it to me again which, luckily, they were prepared to do but, maybe, I don't want to have to share my personal email address with people I have just met, in order to fix eBays mess?

[saabird]

that is a very sad tale to hear, must have been extremely stressful.
I believe we may have the option to choose our own postage again now.
Perhaps you could in future take an extra moment when listing to remove RM
from the choices if is not going to work, or at least put the dimensions in
the listing so the ebaybot chooses Yodel as the cheapest.
I am aware it takes extra time but worth it to avoid hassle.

[realspark]

You will not be charged extra if you leave the package size and weight at eBay's recommended. If you do change it yourself and you select undersize or weight, eBay reserve the right to charge the seller you the extra it should have cost, plus £1 admin fee. This is clearly stated in the T&C.

You would have been absolutely fine posting it with RM.

The Post Office will accept (and RM will deliver) anything up to 20Kg and 61x46x46cm - there is no size or weight stated on the Simple Delivery label.