I have had to cancel 2 orders recently because of Simple Delivery issues.
In the first instance the buyer purchased 2 items after I agreed a discount with them. Unfortunately they didn't combine the items in their basket. This meant I had to pay for 2 postage labels (I was offering free postage). I was not able to combine the items, even though the weight would have been o.k., as eBay would have assumed I didn't post the second item if I didn't download and pay for the label. CS advised the only way to get a refund of the 2nd postage label was to cancel the orders. Even then I didn't get a refund for one of the labels and had to contact eBay again. The next CS advisor told me that I had to fill out a claim form to get a refund and they sent me a link and although I completed the form on the 2nd of August there is still no sign of a refund.
I have cancelled another order today and really annoyed the buyer as apparently he won't get his money back for 3 days, outrageous, what are eBay doing with his money in the meantime?
This cancellation was due to my error, I selected a small parcel size rather than medium when listing the item and know from the forum and comments I have read that Royal Mail are just flatly refusing to accept the wrong size boxes. In the good old days (2024) I would have just covered the extra postage myself.
So just over the last month I have managed to annoy 2 buyers due to Simple Delivery and feel it is only a matter of time before the negative feed backs come rolling in.
