Postage Label was purchased by Buyer

[adieboyblues]

My first sale today where the buyer paid for postage but I originally set my postage rate at £2.40 to include an element for "Packing", usually postage label is £2.00 (up to 250g) leaving 40p towards my padded envelope packaging costs but from the transaction today I have not been paid any postage or packing, the buyer paid £2.25 (up to 720g???) for the label.........is there a way of receiving anything towards my packaging costs? 

[ruby*ryan]

Not on this sale, no.
In future with Simple Delivery you need to add your packaging costs to your item price.

[adieboyblues]

Thanks, you are right I need to get smart. I relisted the item from my "unsold" and didn't check it when Ebay included the postage.

Ebay certainly keeps you on your toes!
Adrian

[marco@ebay · Accepted solution]

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@adieboyblues wrote:

My first sale today where the buyer paid for postage but I originally set my postage rate at £2.40 to include an element for "Packing", usually postage label is £2.00 (up to 250g) leaving 40p towards my padded envelope packaging costs but from the transaction today I have not been paid any postage or packing, the buyer paid £2.25 (up to 720g???) for the label.........is there a way of receiving anything towards my packaging costs? 

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Hi adieboyblues, thanks for your post.

I'm afraid that at this stage, the price of the postage wouldn't change and you wouldn't receive anything towards your packing costs. If that's what the buyer paid, I reckon that is what was set in your listing originally. If you want, you can confirm the item number just to double check, but it sounds like that was it. However, just to back up the advice given above, make sure to add your packing costs in future, so you can prevent this from happening again.

Thank you,

Marco

[saabird]

I also did this, reposting and not thinking about this new not so simple postage.

Not only do I have incorrect and unusable labels (under charged), but ebay took less than my listed postage cost from the buyer so if I cancel and resell, the postage cost will go up and the buyer might not want to rebuy.

I already contacted ebay 3 times. First 2 times I was told I need to contact the specialist team, and expected to be put through. This did not happen, call was ended, so I expected a call back. This morning called again and was explained that the specialist team contact me by email and will (hopefully) send me new labels.

This system is a nightmare. I always weigh my items if necessary to get the correct postage cost but I don't put it on the listing. I often don't need to weigh to know which cost bracket it is in, so lots of extra work for sellers now.

one positive is that I did a new listing this week and was able to choose not to go simple. So much simpler!!