Postage Label was purchased by Buyer

[adieboyblues]

My first sale today where the buyer paid for postage but I originally set my postage rate at £2.40 to include an element for "Packing", usually postage label is £2.00 (up to 250g) leaving 40p towards my padded envelope packaging costs but from the transaction today I have not been paid any postage or packing, the buyer paid £2.25 (up to 720g???) for the label.........is there a way of receiving anything towards my packaging costs? 

[ruby*ryan]

Not on this sale, no.
In future with Simple Delivery you need to add your packaging costs to your item price.

[adieboyblues]

Thanks, you are right I need to get smart. I relisted the item from my "unsold" and didn't check it when Ebay included the postage.

Ebay certainly keeps you on your toes!
Adrian

[marco@ebay · Accepted solution]

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@adieboyblues wrote:

My first sale today where the buyer paid for postage but I originally set my postage rate at £2.40 to include an element for "Packing", usually postage label is £2.00 (up to 250g) leaving 40p towards my padded envelope packaging costs but from the transaction today I have not been paid any postage or packing, the buyer paid £2.25 (up to 720g???) for the label.........is there a way of receiving anything towards my packaging costs? 

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Hi adieboyblues, thanks for your post.

I'm afraid that at this stage, the price of the postage wouldn't change and you wouldn't receive anything towards your packing costs. If that's what the buyer paid, I reckon that is what was set in your listing originally. If you want, you can confirm the item number just to double check, but it sounds like that was it. However, just to back up the advice given above, make sure to add your packing costs in future, so you can prevent this from happening again.

Thank you,

Marco