New format - issues with postage options

When listing a new item, the postage format seems to have changed. I can now no longer add a second postage option. Also if I go in and revise an item, all the postage options are removed and I have to reset them. It’s VERY frustrating. The only time I can add a second postage option is on my existing listing that were made when it was the old format. I have reported it to eBay and they said they have reported it to their IT team but that I am apparently the only person to have reported these issues. Am I alone, or has anyone else experienced this. If so, do you have a solution for me to try? 

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Re: New format - issues with postage options

Ebay want to remove your independence so that they own almost every aspect of your sale apart from you physically packaging / posting it. It's gone extremely downhill & no apology. Just ran by AI & bots now 

Message 21 of 25
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Re: New format - issues with postage options

Exactly! I had 60 drafts from January & taking me 10 minutes to mess around editing every one . I gave up after 5 the website is TOO frustrating & also takes ages to load. The app used to be good. All the alleged improvements just do the opp ie create problems bugs & technical issues. Ebay don't care. That's the bottom line. They can afford to lose thousands maybe millions that are choosing more user friendly platforms 

Message 22 of 25
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Re: New format - issues with postage options

Hi. I did try this the first time it happened, and the post office
wouldn't do that and sent me off for a new label. I did do that - I bought
an eBay label instead!

And it was a palaver to track the package as I had to do the tracking and
keep messaging the buyer.

Originally, this was a great idea and easy to use, then it seemed like
overnight it all became a nightmare.
Message 23 of 25
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Re: New format - issues with postage options

Hi. I am a first time seller on eBay, attracted by the no fees for private
sellers as I am decluttering my home now I'm retired. I have used Vinted
and it seems so simple in comparison to the overly complex procedure on
eBay, but I think that eBay is the best platform option for what I'm trying
to sell. It's unfortunate really, as it puts me off listing more.
Message 24 of 25
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Re: New format - issues with postage options

Yes I am having issues, I cannot add postage to an invoice as the order detail screen just shows cancel order!

just spent an hour trying to resolve this and got the same answer of it team are looking at it!

surely this was tried and checked before releasing it to go live!
just not impressed with eBay at present! 

 

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