Ebay sellers must please "Stop using Evri" delivery as the only option.

[appin01]

I understand that using Evri is considered to be cheaper for Sellers, but their service is abominable. There has never, never been an occasion where delivery is on time. Every purchase I make on eBay is always "delayed, lost in transit, not connected to the courier" etc. Not once have I ever received a parcel by the due date, its always many days later.

These are faults of an extremely badly managed delivery company. It is unacceptable. Why should buyers on eBay be forever subjected to one choice only, when they know that the Evri service is useless?

It stops me from buying on eBay, I can tell you. And I am not alone. Search for 'Evri bad delivery service' using any words you like to the same effect, and you will see how dreadful people consider them to be. Its not the fault of the too-few, poorly paid, overworked drivers, it's poor management and a lack of staff and expecting drivers to have their own vans etc. DPD or Royal Mail are far superior to Evri, with RM being top.

Please, eBay Sellers, stop using them, stand up against their poor service, force them to change! At the very least please give us buyers the Royal Mail or DPD option; we never ever have any problems with Royal Mail in my locale.

Thanks (but seeing how many topics of this same request are already on eBay forums, I guess it's unlikely anyone will do anything.)

But Change starts with you, and fortune favours the brave.

[thepillenwerfer]

I nearly always send my stuff by Royal Mail and only resort to Evri if a parcel is too big for RM.  In the past they were far cheaper but RM lowered a lot of their prices a few years ago meaning on some things they are cheaper or only slightly more expensive.  The trouble is people still have the idea that Royal Mail is expensive and Evri cheap.

Big companies may get a better bulk discount from Evri than they could with RM and if so they'll go with them if it means lower prices and more sales.  YOU may be happy to pay more for a different service but a lot of people aren't. 

With Simple Delivery Private Sellers on e-Bay, or their Buyers, are charged less if the Seller will send by either RM or Evri.  For some it'll be more convenient if an Evri parcel shop is nearer to them than a Post Office and they tend to open longer hours.

Evri's big problems are lousy customer service and so much depending on the quality of individual couriers as some are more competent/conscientious than others.  I have no problem with deliveries from them but know that I'm lucky which is why I don't send with them.

[hor5009]

I agree. If I was selling I'd never use them and as a buyer I'd happily pay a little extra to avoid them because they're abysmal. Plus when you have a problem, there are zero options to speak to a human being.

eBay should ban the service. In fact, the entire company should be forced into liquidation.

[blues-bike-bits]

Ok, totally get the point and I won`t reiterate what I see in other replies. My own experience ,shipping about 100 orders to customers per month is that Evri does slightly better than RM. I use both services and must say that Evri win with their tracking. My only criticism of them would be that when there is a problem getting an answer can be frustrating...

[hor5009]

I have never received a single parcel from Royal Mail late from eBay. And yet my last four Evri orders have arrived late or in one case, was completely lost in transit.

Trying to speak to them is next to impossible too as they only have a terrible AI chat feature now which is absolutely useless.

[appin01]

Perhaps it's location-dependent.

All I am saying is that buyers should be offered a choice between Evri and RM. That way, everyone wins. If RM costs are higher, add the extra to the price, or adjust shipping costs?

As a buyer, I wouldn't mind this at all.

I think supporting Sellers on eBay is important as it helps smaller businesses 'fight' against Amazon's overwhelming presence, and with their 'free shipping with Prime' - simply not being free at all, they build it into the price, as well as charge an annual fee, and we still buy from them.

Just give buyers a choice please.

[hor5009]

That would actually be a great way to do business. I'd obviously rather pay a little extra to avoid Evri. If eBay implemented this, I suspect a decline in Evri usage would eventually happen anyway.