Anyone else being overcharged for Simple Delivery postage?

[luriji-0]

We choose Simple Delivery, seller pays shipping, select the correct postage, which is £2.72 (even though most of the time we should be sending it for approx 87p 🙄  ) 

And then when the item sells we see we have been charged £3.38.   

This happened with random listings, some the label is charged correctly as £2.72 and others £3.38.  6 listings in total overcharged.  I reported it to eBay through the webchat and was told "they will escalate the case and get back to me within 72 hours" - that was 7 days ago now and it's happened again since then, no email response from eBay to my "escalated" issue. 

Anyone else experiencing this? 

[luriji-0]

I would also recommend everyone check their Labels section in Seller Hub to double check how much they are actually being charged for Simple Delivery postage. 

[luriji-0]

Still no help or reply from eBay on this.  I contacted the webchat again and they tell me to expect an email from the team investigating in 72 hours, 48 hours, etc.  Now they don't even give me a time frame anymore, just wait for a reply 🙄

Still happening too, I'm up to 8 orders overcharged now. 

[luriji-0]

Update for anyone that cares/has similar issue...

Contacted CS yet again, this time on the phone. 

Rep had no idea why this error is occurring but confirms it is indeed a problem and I should be due a refund.  Up to 12 orders now affected.  Again I am told the issue has been escalated, this time to the "IT dept". 

If I don't hear back from anyone by Tuesday he recommended I phone up again.  

[goodibags]

Simple delivery is magic, isn't it? The very least that Ebay CS should be advising you is to change your listings so that buyer pays postage. Then you won't have apparently random amounts being deducted from your sale proceeds.

Unfortunately, it may make your items harder to sell but that's SD.