Item Too Large For Simple Delivery

[bobpip21]

Hi Guys,

I listed an item about 18 months ago, and it has just sold🤗

My problem is since listing eBay has introduced Simple Delivery. I guess my problem as I never noticed, but on packing I discovered package is over maximum size for this (8kg - 87cm x 36cm x 36cm)

So I have organised my own courier. My question is tracking shows simple delivery tracking, which of course cant be used. How do I insert actual tracking number so this will show item has been delivered in eBays records?

I have messaged buyer to let them know what's happening

[tressygirl · Accepted solution]

See if you can enter your tracking numbers for the item this way.  You may need a laptop /PC and use Chrome that seems to work well with eBay.

• Go to "Orders Paid & Dispatched"
• Click on "View order details"
• Within the "Postage" section there's a small dropdown arrow next to "Track Package" - click on that.
• Click on the "Add tracking" option
• A box will come up with the current tracking number . Delete that and replace it with your tracking

@bobpip21 

[bobpip21]

Tressygirl, you are a star!

Thank you............SOLVED

[tressygirl]

Aaaw,  thank you,  I'm gonna smile all day now!  🤗😊

@bobpip21