Hi, I need help. I purchased a camera back in January and I was scammed. The camera was never delivered. I've tried solving the issue with eBay for the last 3 months, but they won't be any help and they even stoped replying to my emails and costumer support. It is a lot of money and I need it back. Can someone please advise me? It was literally my first time purchasing from eBay; never again.
This are the messages of the account from China that sold me the 'camera'.:
Dear customers!First of all, thank you for choosing our products and services. We know that your trust is important to us, so we are always committed to providing the highest quality goods and the highest quality service experience.As your order is about to be shipped, I would like to emphasize one particular point and one of our promises to every customer: We guarantee that the goods we sell are genuine. We cooperate directly with the brand to strictly control the source channels of the goods, to ensure that every product from the factory to your hands, to maintain its original quality and authenticity.However, we also understand your concerns and concerns about the authenticity of the product. To this end, we hereby promise: if you find any signs of non-genuine products after receiving the goods, just provide relevant proof (such as official identification report, etc.), we will unconditionally accept the full refund application, and in the shortest time to complete the processing, to ensure that your rights and interests are fully protected.In addition, in order to make your shopping experience more worry-free, we also provide after-sales services including but not limited to 30 days of returns and exchanges, and professional customer service team 24 hours online to answer questions. Our goal is not only to sell goods, but also to let you feel our sincerity and professionalism through every shopping experience.Your satisfaction is our biggest driving force. We look forward to serving you again in the near future and witnessing more beautiful moments together. At the same time, if you have any questions or need help before and after receiving the goods, please feel free to contact us, we are always ready to provide you with all the necessary support and assistance.Finally, I wish you the goods you want to receive and enjoy the surprise and joy every time you open the package!Thank you again for your trust and support!
Dear customer, our company cooperates with China Post, first we will add to your order DHL tracking number, the package will first arrive at the international transportation center in China (it will take about 1 day). After processing, the transportation center will give me a transfer tracking number, I will add it to your order, you can also track the whole process. (It takes about 10-15 days for delivery). In this way, the package sent from the transportation center is about 10 days faster than the ordinary express.
Hello, Dear customer. Thank you for your purchase. We have arranged the delivery of the package for you. We first deliver to the international Parcel storage center in China, after processing, it can be delivered to your country's location on the same day. The transportation time is about 15 days, saving 10 days of transportation time than normal transportation.The first DHL tracking number is from China warehousing, you don't have to worry. This tracking number: AM694309015CN is the tracking number sent to your national warehousing and logistics center. I have added it to your order.This is the query site: https://www.track718.us/en/detail?nums=AM694309015CN.I just checked, the logistics information has not been updated, it will take about 24 hours to update. If you have any questions, please contact us. Our customer service will solve it for you in the first time. Thank you for coming.
