Cancelled order by seller

[flippincrazybabe]

I have just had an order cancelled by the seller.  The reason being "buyers delivery address" as the problem.  Which is absolutely not true. The item i purchased was free delivery,  it states it is in the UK. But since cancelling my order they have put the delivery up to £20! It's makeup,  so a tiny item. Are they allowed to do this? 

[plum993]

The seller is obviously going against the rules for cancelling a sale, so look to use the link to report them, which would be anonymous on your part to the seller.You can also leave them feedback, but keep it simple like the seller did not complete the sale,so it doesn't get removed by ebay.

Any refund should be automatic and returned to the payment method you used.

Report an issue with a seller | eBay

[john1297576]

If they now have overpriced postage, then they will not sell.

Obviously seller did not get high enough price, and using problem with address as reason for cancellation, avoids getting a defect on sellers account.

Depending on where you live, if seller uses a Courier, he could find that delivery costs a lot more than he had allowed in his “Free postage”. Does not apply to Royal Mail where prices are the same for all parts of the UK.

You are fully entitled to leave negative feedback, just say (seller failed to honour the sale) never say too much as then it increases the chances of saying something that allows seller to get negative removed. Also of course mark down star ratings.

[tressygirl · Accepted solution]

This is bad selling.  The seller has selected that reason because it avoids a damaging defect for their account.

No one can force a seller to sell an item, but you can if you wish contact eBay Customer Services,  explain the reason quoted for the cancellation is untrue , and you were disappointed not to receive your item.  CS will review the case and may place that damaging defect on their account.

This is the easiest and quickest way to contact eBay Customer Services, for a Call Back option.

 https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

Lines open between 8 a.m. to 10 p.m. on weekdays.

9 a.m. to 6 p.m. on weekends.

I recommend contacting CS very first thing in the morning, when the lines first open,  as there's more chance of Dublin answering.

@flippincrazybabe