Hello dear eBay, I am writing to you because I would like to know about this return to eBay that I already visited and also paid for the shipment with UPS, because the original shipment only said 5 kilos and this sound equipment (defective and very grated) weighs 25 kilos. I followed the rules of an eBay email that said: easyreturns@ebay.co.uk Para: xxxx Sáb 21/11/2020 8:00 Hello carlosvelasquez_0, Thanks for your purchase of Sony Dj Hifi Speakers Remote on eBay, your item should arrive soon. We are pleased to inform you that your purchase is eligible for easy returns (pilot). Easy returns is a process provided by eBay to facilitate the return and refund of eligible item by eligible private buyers for reason that the item does not match the listing description during the pilot period. If your item arrives damaged or is not what you are expecting, you are welcome to make a request for an easy return and a full refund (price paid plus original shipping cost) within 10 working days of receiving your item. You will not need to contact the seller and as long as you follow the easy returns process and return the item within 10 days of completing the easy returns request, you will receive a full refund. Please note that this invitation to participate in easy returns (pilot) is specific to the transaction referred to in this email. See Easy Returns Terms of Use.and this is the data with which they were delivered and I have all the test emails. and this is: easyreturns@ebay.co.uk For: xxxxxxxxxx Sat 11/21/2020 8:00 Hello carlosvelasquez_0, Thanks for your purchase of Sony Dj Hifi Speakers Remote on eBay, your item should arrive soon. We are pleased to inform you that your purchase is eligible for easy returns (pilot). Easy returns is a process provided by eBay to facilitate the return and refund of eligible item by eligible private buyers for reason that the item does not match the listing description during the pilot period. If your item arrives damaged or is not what you are expecting, you are welcome to make a request for an easy return and a full refund (price paid plus original shipping cost) within 10 working days of receiving your item. You will not need to contact the seller and as long as you follow the easy returns process and return the item within 10 days of completing the easy returns request, you will receive a full refund. Please note that this invitation to participate in easy returns (pilot) is specific to the transaction referred to in this email. See Easy Returns Terms of Use. Please I have not received any notice from eBay that they are working on my refund, please can check for me. Thank you.
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