eBay

Hello. I'm really bemused by this - not angry or upset, just genuinly totally bemused by eBay policy.   I've recently had a buyer who won an auction and then messaged me to say they had found a similar item cheaper and wanted me to cancel their winning bid. I cancelled their bid (15+ years on eBay teaches you that it's simpler for all cocerned!). Despite me cancelling their bid the seller then left negative feeback. There were no angry message exchanges - or anything inappropriate. The buyer was simply malicious in leaving negative feedback.   How is this possible? They messed me around by bidding (and winning!), they then asked me to cancel the bid which I did, and despite me losing my time, effort and money - they then slap me with negative feedback!   I approached eBay to remove the feedback - only to receive a message saying: 'We’ve looked carefully at this feedback and see that it doesn’t qualify for removal.' Seriously? So, by eBay's own policy it is totally fine for a 'buyer' (I use that term loosely) to bid on and win an item, then ask the seller to cancel, and then for no reason leave negative feedback? Am I missing something here?   Because eBay have now passed judgement on the case, it looks like I can't appeal or ask them to look into it again. Something is very wrong with this policy. Thoughts please! ... View more

hello i can't post an ad for sale ... View more

I recently made a purchase of a swivel office chair and the bolts for connecting the seat to the pedestal were missing. I contacted the Seller and they asked me for the package info (which had been discarded) and to photograph the parts I had received. I had bolts so fitted the seat myself and emailed them to say the problem was sorted and I was not prepared to dismantle it again in order to take photos. I left a neutral feedback with 5 stars for the item, postage etc. Now they are continually emailing me to say they will refund £10, then upped it to £20 if I change my "neutral" feedback. I have said that I have done what I thought was fair and that any item sent should be checked and that I am ok with the product. Still they are emailing me and I'm getting a little bit annoyed now. I did send an email asking them to cease or I would report them but today I have received another!!! Can I report them for hassling me? ... View more

bought a led light less than 5 months old shade has gone brown, tried to contact seller no answer. Help please. ... View more

I bought an item and it didn't arrive. I was refuded. The item then arrived very late. I told the seller and offered to pay again. The seller asked for my PayPal details. Is this okay? If not how do I pay please? ... View more

Do I have to show identity to collect items ... View more

Ebay says my buyer has paid and I'm to dispatch the item. But I am still waiting for Ebay to transfer to my bank account after they take their fees. Is it safe to say that I can now dispatch the item or should I wait for the payment to actually land in  my bank account.  ... View more

A small electrical item was bought it arrived not working. I contacted seller after starting return request. seller said "no need to return and will send replacement," I closed return request. Replacement received which was another non worker. seller requested return of both non working units.  now unable to start return request. seller has been dragging his feet MY QUESTION. Should I fork out yet more money to cover return postage to such an unreliable seller? Thank you ... View more

Hi! I'm looking to buy an item from ebay.com with a best offer of $20. This is under £15 which was previously the threshhold after which I would have to pay import fees. However when I go in to make the offer, it gives an import charge estimate of $13.28 (via the global shipping programme). There is an import charge no matter what offer i try to make, so it appears there is no longer any threshhold.   My question is, has there been a recent change with import charges, as I've purchased many items over the years from the US and £15 was always the cutoff for these fees?   Also as an aside, the item is listed with a buy it now price of $26.95 on ebay.com and $32.34 on ebay.co.uk which is the first time I've ever noticed a price difference between the 2 sites. Is this also new?   Thanks in advance! ... View more

i am a seller and sent a parcel on 03/03 and the tracking is still saying that this has not been delivered as of 06/03 and to give it 24hrs but 9 days have gone since.   customer is emailing asking what is happening.  i have tried to contact the courier but not getting anywhere fast.  i.e long waiting queues on the phone only tobe cut off and i then tried contacting packlink and again all electronically only, i've  given info of parcel and now waiting to hear back with what's happened to the parcel.   can someone let me know where i stand between myself and the customer and what i need to do now - thank you     ... View more

How do I link my nectar card with Ebay? ... View more

I missed leaving feedback for an item and the seller has emailed me. But when I tried to leave feedback, it said it was too long ago. Is there any way to remedy this? Thanks. ... View more