eBay

I have always downloaded monthly invoices in Excel / CSV format, but now everything's changed and it seems I can only download them as PDF files which doesn't work for me as I need to be able to sort the information to calculate fees etc for my tax return etc. I've looked at the help pages and although it says they can be downloaded in both CSV and PDF formats (see below) I can't for the life in me figure out how . Can anyone help please ? Preferably in words of one syllable !   " Downloading reports, statements, and invoices All documents will be available to download in Seller Hub, but both your Financial statement and your Invoice will also be available to download in My eBay. Most files will be in CSV format, which you can open with spreadsheet software such as Microsoft Excel or Google Sheets. However, your Financial statement and will be in PDF format, and your Invoice will be in both PDF and CSV formats " ... View more

Hi, I purchased a watch strap as a guest and as yet have not received my order which was due 2 weeks ago. For some reason I am unable to contact the seller (as I am asked to log in and when I do so, no purchases are shown because it was ordered as a guest) and I can't seem to find a way to get through to eBay. Please help!!! ... View more

Hello,   I feel a buyer has left me unfair, negative feedback. I am not a business, and only sell items to raise a bit of pocket money.  I feel the comments are based on the item, not my services- as I do not make the item, what can I do?   Will ebay help to resolve this?   I have never encountered negative reviewers like this before, and feel a bit upset by it truly! ... View more

Hi.   I sold an item a little over a week ago and promptly posted. The customer contacted me on Friday saying the item had not arrived. I looked on the tracking and it states the item has been retained. I gave the tracking number to the customer too.   I had no idea why the item had been retained so just waited to see if the item showed up on Monday. Monday came by with no delivery and the customer contacted me again. I decided to phone his local delivery office direct to find out what's going on. They said the item has been retained because they have staff off work due to covid and part of that delivery route is not being delivered too currently. Customer claims he has had mail and a parcel on Saturday which RM say is not true.   Item has still not arrived and customer has just messaged saying if its not delivered by the weekend he wants a refund.   If the item does not show by the weekend do I simply give him his money back then he gets a free item once RM deliver or do I tell him I'm not refunding and he needs to be more patient?   Regards. ... View more

How much will I be charged if my item sells for £8000 ... View more

RE: Your call to eBay Customer Service -   Asking about vat ,eBay was  said we  charge vat on the buyer by the uk government this is a big cone By the way eBay lady click the phone to off I needed to have my say as I paid for a item by using eBay We all need hour heads looking at . I just about had it with the MPs and eBay uk. I would after pay a vat tax on a second hand brick . by the way a good operator would never shut you down.  ... View more

Anyone have a clue how to contact Ebay direct, regarding a personal question which I'm unable to solve using their general related answers ... View more

Hi Get emails re: Your payments are changing, scroll down & click on Get Started then get message: We’re not yet ready for you to update your account details. We’ll send you an email and a notification in My eBay when you can get set up. CS & live Chat just say sorry for inconvenience, but, do nothing to resolve it. Posted pn this board  but no response. Do a full clean end of each day so nothing to do with cookies etc. ... View more

Hi   I have not recieved my order, have contact the seller who did not reply and now my order no longer shows in my purchase history so I can't even click on it to get help   How do I get a refund and report the buyer?   Thanks ... View more

How do you contact eBay??????? ... View more

I have had a buyer clearly abuse the returns system and I provided all the evidence to prove that they lied however the case has gone against me and eBay has refunded the buyer without even looking at the evidence. Where is the seller protection?? Absolutely fuming. ... View more

I ordered an enamel plate and the estimated delivery date has passed. There is also no record of the item online. Can anyone recommend what my next step will be please. ... View more

Buyer requested a return which I accepted. She has now changed her mind but the funds are still on hold, how do i get ebay to release the funds, it has gone well passed the return date. ... View more

Hi im trying to return this item but the label provided is weighing in at 2kg while the item weight is 14kg. I'm unable to find a new label with the correct weight. ... View more

Hello   I have been charged extra for my last 3 purchases from ebay.   Does any one know what these new charges are?   Cheers Stan ... View more