My daughter has been suspended from ebay, apparently permanently and she is at a total loss why. She has mostly purchased items from ebay for her crafts and never had or caused a problem. Everything bought was paid for immediately and never had any complaints against her. About a year ago, out of the blue she got a message, genuine, through ebay to say that her account had been hacked but they had solved the issue of someone using her account to commit some sort of fraudulent sale. At the time she was very impressed at how ebay had picked up the fraud and dealt with it before she even knew anything was happening. The other day , for the first time ever, she tried to put an item, one of her craft pieces, up for sale. Today she received a message to say her account was permanently suspended and despite several hours of trying to get an explanation talking to bots and eventually a person who could only say she was unable to divulge the reason , except to say something about suspicious activity and to give a telephone number that just led to more bots has left her in tears and left us at a loss to understand what is going on? I also read that sometimes having one person suspended at an address can lead to everyone at that address being suspended. For myself, with 20 years plus membership and 100% positive feedback that would seem incredible. I find this whole situation unbelievable and very upsetting and so unfair plus the lack of opportunity to fund out what the issue is incredible.
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