eBay

Hello   I have been charged extra for my last 3 purchases from ebay.   Does any one know what these new charges are?   Cheers Stan ... View more

I bought an item off eBay but didn't even try it on didn't like it so put it straight back on eBay!a person bought it then messaged me saying it was stained and unsaleable I apologised profusely and offered and offered full refund and a return p&p label so it wouldn't cost her anything...she blatantly refused to return it so I contacted eBay,didn't hear anything so left it at that..then this'person left me terrible feedback ruining my 100% score I asked eBay to remove it they said they couldn't ...now surprisingly that person has for sale the very SAME item I sold her..coincidence or what...I obviously I can't prove it's the same item she refused to return but is there nothing I can do? Anyone any ideas please? ... View more

Ebay have been adding 20% VAT on imported goods that are zero rated in the UK - such as books. This was because they misinterpreted the HMRC guidelines. No other book seller such as Amazon, Biblio, Abe etc have made this error. It is illegal and fraudulent to add VAT to a zero rated item. Ebay now have a huge backlog of complaints, but rather than come clean and refund the money they are denying culpability and witholding refunds until they get refunded themselves by HMRC who, surprise, surprise, are not being very helpful. If this has happened to you raise a case by calling customer support. You won't get refunded any time soon, but the more people complain sooner or later Ebay with have to pay up. ... View more

I have been buying things of eBay for years, but today when trying to pay with PayPal I get the following error message    No supported browser found           ... View more

as per title, i have initiated a return with a seller as the item they sent is not the same as the description or images used.   the return label they have sent is for 0-2kg only and the item weighs 6.4kg   I have tried to contact ebay via the assistant but they are always unavbaliable and i have followed the instructions to "get ebay to step in" but both on the app and web browser i do not have that option where they say it should be?   help please 😞 ... View more

Buyer receives item and opens case that it is wrong size. I decline the refund as size was listed. Request is turned down but they still send item back . I try to do the right thing as I did get item back and offer refund less outward postage. They insists on a full refund. Then they open another dispute. The notification arrives in EBAY- transaction not recognised! My only option is only to give a tracking number which I dont have. Ebay says they are unable to help as it is paypal. I go to paypal there is no open case, also the initial payment was never made in paypal. Anyway this third party whoever they may be only want a tracking number which I dont have. They wont have access to the first case which shows this scammer knows full well that she received it. The only tracking number I have is her posting it back to me. ... View more

I've got an on-going dispute as a buyer that the seller has agreed to refund.   The seller has asked eBay to refund and they keep saying the money is being sent but it never turns up.   How do I speak to an actual human to sort this out? It's been going on for a week now. ... View more

Hi I have no issue at all with sending a second order, or a refund to somebody is the problem is from Royal Mail not making a delivery. It very rarely happens. However, I have received a request from a buyer this morning, stating he has had no delivery (again, I’d do me upmost to resolve the matter), however the order was made, and sent out at the beginning of this month, The buyer also left positive feedback upon receiving the item, and even commented on how nice my floats looked??? I’m not sure what to do now…. I certainly do not wish to tarnish my 100% selling record, especially if this is not a true issue that the buyer has.   Below is the feedback I received from the seller, and below that was my email response to the request, send to the buyer   Can you please advise, or assist.   Rgds Brian   ‘very quick and nice looking float thank you guys’ 3 no. Hand made GORTINI 4x14 Johny Paste pole fishing floats handmade set     I’m sorry that you haven’t received your floats yet. You're right, you really should have received your order by now. I can do nothing but apologise for that. The Royal Mail has pretty much ironed out the problems caused by the covid pandemic, although I believe some things can still be delayed. Whether the Royal Mail delivery is in my control or not, it's not the level of service that I wish to be supplying. I pride myself in the 100% feedback that I, as GORTINI hold, and I'm very sorry for this. Please rest assured that your order was dispatched. I always make a point of sending orders out either the same day, or next day morning.   Once again, please accept my full apologies. Please keep me informed. Hopefully your order has simply been delayed (for some unknown reason), however I'm more than happy to send another order to you, should your initial order not arrive this week, or I can fully refund you – whichever you’d prefer   I hope this doesn't cast a negative outlook toward GORTINI. Unfortunately I have no control over the Royal Mail, but rest assured I will stand by my word to correct this issue   Thanks for your understanding   All the very best Bri   ------------------------------------------------------------------------------------- Hello I've just seen your feedback for this item ??? You received them ????? 'very quick and nice looking float thank you guys'       Hi    It appears that you may have misleadingly opened a request for delivery, relating to an order that you received from me early this month. In fact, I received nice feedback from you, upon delivery: (below) ‘very quick and nice looking float thank you guys’ Can you please clarify the issue, or retract the request (if raised in error)   Many thanks Bri ... View more

219 July 2021 ebay suddenly won't let me sign in, on my samsung android phone and my firefox desktop computer, tells me to update app which I've tried to do several times, but keeps on telling me my password is incorrect? ... View more

Hi i recently bought something on eBay and needed to return it. I clicked on return and give reason I then had a message off eBay saying I had to pay postage which I did, I then printed label took to post office, post office declined to take the parcel as it was too heavy for post. It said 1.2 kg on label and it actually was nearly 13 kg. So brought it back home contacted seller, seller didn't know I was returning I explained I had screen shots of the return and sent to buyer. The buyer said I needed to contact eBay as they don't use total mail only courier service. I have paid again to pist with courier but I also paid for royalmail and Royal Mail won't except . I only done what I was told. So i have to loose the payment of £3.50 .  thank you  ... View more