eBay

I bought some chairs the other day and the seller has sent me a colour entirely wrong from what was listed.  I came to return the chairs today, using the label provided by the seller upon starting a return request with the royal mail.  The slip is for items 0-2kg in weight.... The chairs weigh a total of 12 kg and the post office will not take the item as it has of course not been properly paid for.   In addition the label on my delivery had the weight marked as 0-2kg, im unsure how this went under the radar, but clearly why my return lable was the same.   Have other dealt with something like this before? and how did u proceed.   As of now i have messaged the seller asking for a new return slip.  Otherwise I plan to ship back with dpd as it it costs 7 instead of 35 pounds to return.  However, if i do return with dpd is ebay going to even know that i have returned the item?   Please advise.  Thank you in advance ... View more

Just bought something today and seller was asking for collection code but pressing on button it just won't open whats going on ... View more

Hi I have just changed my bank account details for my e bay account as i have been issued with a new card that has a different card number but same sort code and account number. I have added my new card detail but now cant delete my out of date card details because i get a message saying I need to add new details before i can delete theold one. Now e bay are going to use my new account for paying out and my old account which is no longer valid for paying into. Please advise thanks ... View more

Hello!   I was sold a pair of fake Birkenstock sandals 6 months ago on ebay and I have only noticed recently because they have started to degrade substancially. After looking at them closely they are clearly fake/counterfeit. Is there anything that i can do, given the passage of time since purchacing the item?   Thank you!   (i can upload photographs of the item on request but after comparing them in the shop and confirming with retail assistants, they are clearly not authentic.) 😞 ... View more

Hi  I bought a phone and it turned out to be faulty, so I sent I requested a return, the seller told me to contact the manufacturer (xiaomi) who in turn told me to return the phone to the seller. The seller requested my imei and I accidentally sent them the one from my old phone as I had gone back using it at the time and was having a busy day, they pointed this out so I quickly sent them the correct one, but unfortunately they had already decided I was doing something untoward and became suspicious of me. They did accept the return, which was originally for a replacement, but because of the time issues I had to buy a replacement and changed to asking for a refund. Now they have the phone they are trying to say there is nothing wrong with it and that I'm trying to scam them, insulting me for being "stupid" (because i sent the wrong imei) and threatening legal action against me.  I am not a scammer by any means, this entire ordeal has been expensive and inconvenient and I still don't understand what I would have stood to gain from this so called "scam". I really need to speak to a human being about this and get it sorted asap, its causing me a lot of stress.  ... View more

Does anyone recognise the logo on the back of my brooch please. It looks like 5 crossed arrows with the capital letters W M either side. It looks so familiar but I just can't place it. Many thanks. ... View more

I purchased a dyson battery 1 year ago from a company in china,it came with a 3 year warranty so I've tried to contact the company and the item is no longer listed and there is no contact for the seller what can I do now ,it was purchased through PayPal  ... View more

Hi    trying to buy a cutlery set, as it contains knives we need to enter credit card for age verification, have done this under out account information as cannot enter via the "bid screen" - it takes us to the ebay.com and states page cannot be found     wondered if another way, we are doing something wrong ?  ... View more

After checkout, no message from ebay showing the payment was successful. The item is still in the basket. Then I pay again. Still no message from Ebay and no item was shown in the purchase list. Later on, I found that the amount was deducted twice by credit card centre. I tried to contact the seller and the seller said that no order were received. I tried to contact Ebay customer service but I can't find a suitable button that I can contact Ebay customer service to follow up my case. ... View more

How do you manage buyers who won bid, when this could have gone to someone else and hasnt paid.  Hasnt even contacted me to say the reason for non-payment.  I am a bit annoyed as someone else had bidded and could have received this.  I have sent her several invoices and reminders. ... View more

How do I delete a review or amend  ... View more