I bought some chairs the other day and the seller has sent me a colour entirely wrong from what was listed. I came to return the chairs today, using the label provided by the seller upon starting a return request with the royal mail. The slip is for items 0-2kg in weight.... The chairs weigh a total of 12 kg and the post office will not take the item as it has of course not been properly paid for.
In addition the label on my delivery had the weight marked as 0-2kg, im unsure how this went under the radar, but clearly why my return lable was the same.
Have other dealt with something like this before? and how did u proceed.
As of now i have messaged the seller asking for a new return slip. Otherwise I plan to ship back with dpd as it it costs 7 instead of 35 pounds to return. However, if i do return with dpd is ebay going to even know that i have returned the item?
Please advise. Thank you in advance
