eBay

Hi,   I bought a pair of shoes, but the seller didn't have it in stock. So the seller emailed me to choose something else as an alternative in her shop. So i choose another pair of shoes, when it arrived, I didn't like the shoes. So I returned to the seller.  Seller confirmed she has received my return from UK, I chose another 3rd pair of shoes and she said she will post it to me. All in ebay  email conversation. She said she has posted it, its been way over a month now, the shoes haven't arrived and neither she is replying now. Please can you help? Please can you advise as on my purchase history it states the item has arrived.   I look forward to hearing from you. The seller is based in CHINA.   ... View more

A buyer has opened up a case due to item not received. Item was returned to me the seller as item not collected from post office. Buyer is now asking to resend to a different address. Am I responsible for the return postage costs?  ... View more

Hi, can anyone tell me how to put a message on my selling items that I will be on holiday between certain dates and that them receiving their items will be delayed, thanks joyce ... View more

How can I sort out an account that is locked.  Due to new rules concerning PayPal and ebay wanting bank details.  I supplied eBay  with bank details but then changed bank details to another account.  This lead to eBay freezing my account.  Problem is the account was set up in 2014 and the information I supplied at the time is now wrong as I didn't up date my details.  So email doesn't match and I've had a new phone number since.  Therefore I can't recieve anything from eBay to sort this  account.  I have opened a new account since but scared that this locked account could be hacked and I can't speak to anyone to get it shut down.  Hopefully someone can point me in the right direction.  Many thanks. ... View more

Where in the new managed payments can we get a detailed invoice showing vat paid on fees.  ... View more

hello all I am trying to place an advert to sell a van but loks like doing something wrong system will not let me place an ad , not placed one before so not sure what am doing wrong ... View more

Ebay has suddenly resorted to my old email address, one that I haven't used for years. I've been quite happily using my current email address for around 8-10 years, but somehow Ebay has started using the one I changed from many years back. Whenever I try to change my Ebay account to my current email address, it says, "Email address is already taken. Please provide a different email address." I KNOW the Email address is already taken, because it's mine, I've been using it for years. It won't let me change it. I am on the verge of closing my account, and I've been a member since 2001, with 100% positive feedback.  Any suggestions or help, please? Thanks. ... View more

I sold an item on eBay it was defective I chose to reimburse the person his money I have been getting accusations and threats as well as being called names on eBay I wish to know how to fix this I would like to talk to a person ... View more

How do I return an item that is faulty and is just under warranty (a few days off of ending) although seller is not willing to help? many thanks  ... View more

I have just set up a new account put all my bank details in paypal etc. Listed lots of items and now have been restricted.  ... View more

Hello,  I am wondering what to do here.  I am in England, bought something from a US seller. It turned out to be a counterfeit. The seller has reluctantly agreed to a return but says he can't issue a return label.  he says I can "adjust it in the refund amount"   please can someone advise me what I should do? I don't want to be out of pocket. Will my "duty" also be refunded ?  Thanks  meena  ... View more

I want to employ an assistant to process my orders which leads to two questions. 1. Can I authorise another user to access my account? 2. Can I restict them to just orders (sales)?   Thanks ... View more

Does anyone know how to get rid of the expired item as I cannot delete it as the seller changed the cost of item so it was more expensive than it was when i sent the offer? So it was rejected! ... View more

Having attempted (4 times) to upload photos as part of a message to the seller of an item I recently purchased, the upload failed every time, stating ' server failed, delet and retry'.....Having done this 3 more times, I cannot find a contact number to physically speak with someone at eBay to request help (or a fix for their server..) - instead finding myself 'conversing' with the most useless, pointless 'online chat' , which is about as effective as the England football team.....Can anyone PLEASE help with this problem, and point me towards a viable contact number? Many thanks ... View more