I ordered an item that showed delivery by Royal Mail. However, it was never received. After contacting Royal Mail they confirmed that it was not delivered to me but instead incorrectly delivered. I was given a claim reference that had to go to the seller, as they had posted the item, for them to claim the refund. I have since had no response from the seller to my numerous emails apart from an automated 'the item has been delivered'. I do not have it or a refund. Apparently my order is not covered under the eBay guarantee, no idea why. do I just accept the lost money and give up? I don't know where to go from here.
... View more