Weekly Chat with the eBay Community Team- 29.05.24 @2pm

[community-team@ebay]

Hi everybody!

The Community Chat will open at 2pm and will remain open until 3pm on Wednesday. After that it will be closed for further questions. Of course, we will continue to take care of answering any questions that may still be unanswered—We’ll get to everything as quickly as possible. 

Please ask your questions in the thread below. In order to be able to answer your questions as quickly as possible, we ask you to have one question per post. Of course, you can make as many posts as you like in the Chat- the more the merrier!

Our eBay Community Team is made up of anita@ebay,  marco@ebay and dave@ebay . Between us, we have knowledge in Buying, Selling, Fulfilment, Payments, and the Community itself. Anything we aren’t sure on we’ll know the people who will be! Please ask us any questions you may have and we’ll do all we can to support. 

To ask your question, click Reply in the lower-right corner of this post, type your question, and click Reply between 2pm and 3pm. The community team will answer each incoming question in chronological order, and will quote the original question in each answer. 

Please note that any reply without a question to the community team or discussion replies may be removed from the chat. We want to keep on track to get through as many questions as possible. We welcome all discussion to be moved to the discussion boards. 

If you missed the weekly chat time, please ask your question in the community boards and tag us or we will be back next week with another chat! 

Many thanks,

Your eBay Community Team

[anita@ebay]

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@bobsbrickstuff wrote:

Please can we get the ability to edit listing variation names? If we need to update them or correct a typo, the entry needs to be deleted and recreated, which means the price, sorting position, photos, quantity etc are removed, and any watchers are lost.

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Hi @bobsbrickstuff, that's a great suggestion.

I will make sure to pass it on to the team for possible future site improvements. Please note that all suggestions are reviewed, however we can't guarantee that all will be implemented.

Thanks,

Anita

[hatsford]

Marco,

As stated above.

its happening on 100% of the items.

So just look at any one of the sold emails that ebay have sent out in the last month.  Any one of them, they are all wrong.  That will give you the example

[marco@ebay]

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@2swanz wrote:

Hi Marco,

Yes, I contact with costumer service and they told me thay are not able to remove negative feedback that affecting my score. I should add that all negative feedback was with commet that was succesfuly removed but why its still have negative impact on my score. I my oppinion if you agree that buyer abuse polisy why I still be impact? Its disrespectfull.

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Thanks for your reply, 2swanz.

This depends on each scenario, without looking at the actual feedback I wouldn't be able to confirm this, but sometimes the wording of the feedback is against policy, but the experience is still negative, so that while we might remove the comments due to inappropriate language, for example, the score will remain. 

Thank you,

Marco

[marco@ebay]

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@hatsford wrote:

Marco,

As stated above.

its happening on 100% of the items.

So just look at any one of the sold emails that ebay have sent out in the last month.  Any one of them, they are all wrong.  That will give you the example

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Thanks for your reply, hatsford. 

I would still need a screenshot of the issue in question, so we can take a further look and report it to our IT team if needed. Once you provide that to me, I will take a look for you.

Thank you,

Marco

[anita@ebay]

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@hatsford wrote:

In the seller hub, in items awaiting payment the 'total' column is blank. The subtotal is there and correct, but the total is blank. 

This is particularly annoying as my overseas trade customers like to buy a number of items over different days , and I regularly send them invoices. Now I can't see how much postage I charged them and have to recalculate from scratch everytime they add another item.

Again its happening on 100% of the items in the seller hub, so just look at that for an example

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Hi @hatsford, thanks for your post.

I will be happy to look into this for you.

Can you confirm, has it been previously working fine and only became blank recently?

Thanks,

Anita

[hatsford]

Marco,

I'm really not sure how you expect me to have copy of the email sent to the buyer to screen shot it.  Maybe you can advise?

[hatsford]

copy of a sold email with incorrect postage showing

[2swanz]

Plese, tell me how to remove it. Is it possible? If all else fails, I consider seeking advice from consumer protection agencies or legal counsel.

[hatsford]

Yes, its been fine up until a few weeks ago

[marco@ebay]

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@hatsford wrote:

copy of a sold email with incorrect postage showing

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Thanks for sharing, hatsford.

Could you please create a thread on this, and add the screenshot? This is just so I can update you after the chat in case I need to report this to our IT team and follow this up with you eventually.

Thank you,

Marco

[anita@ebay]

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@pauuk.35za36 wrote:

Hi,

You have dealt with feedback removal here on the community pages:

https://community.ebay.co.uk/t5/Member-To-Member-Support/Unfair-Feedback-Revision-Denied/td-p/757892...

I do not accept that you are unable to deal with the feedback removal here on community pages, this is just another way of ignoring my request.

As stated if this continues to be ignored then I will be taking legal action.

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@pauuk.35za36, Marco didn't actually action the feedback himself.

It was sent over to a team for a review, it was something he may have done as an exception.

The official process is to appeal it via the Seller help, which then goes directly to the Feedback appeal team as they are the ones dealing with all feedback appeals.

If you believe the error was made when reviewing appeal, it can be escalated to review by the team once again. It sounds like you spoke to the general support, who then escalated it to a Feedback appeal team. They may have seen your point and agreed on what you are saying, but the Feedback appeal team is the one who made the decision and if the feedback wasn’t still removed it means it wasn’t removable after further reviews.

Thanks,

Anita

[marco@ebay]

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@2swanz wrote:

Plese, tell me how to remove it. Is it possible? If all else fails, I consider seeking advice from consumer protection agencies or legal counsel.

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Thanks for your your message, 2swanz.

As advised before, we are unable to action these over this channel. If you've flagged this with our customer support team and actions have been taken already, no further actions will be taken at this stage and the final outcome will remain.

Thank you,

Marco

[hatsford]

I'm assuming I can't do that here, so where is the best place to do that, so that you can find it?

[marco@ebay]

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@hatsford wrote:

I'm assuming I can't do that here, so where is the best place to do that, so that you can find it?

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Thanks for your reply, hatsford.

You can do it in any of our boards, if you want you can post it in our Technical issue board, and I will then give you a hand from there.

Thank you,

Marco.

[anita@ebay]

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@hatsford wrote:

Yes, its been fine up until a few weeks ago

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@hatsford perfect, thanks for confirming.

I'll send it over to a tech team for a review. May I ask you please also to create a new thread with this issue on the Tech issues board so we can use it for tracking purposes and also for any updates from a tech team.

Thanks,

Anita