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@2swanz wrote:

Hi Marco,

Yes, I contact with costumer service and they told me thay are not able to remove negative feedback that affecting my score. I should add that all negative feedback was with commet that was succesfuly removed but why its still have negative impact on my score. I my oppinion if you agree that buyer abuse polisy why I still be impact? Its disrespectfull.

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Thanks for your reply, 2swanz.

This depends on each scenario, without looking at the actual feedback I wouldn't be able to confirm this, but sometimes the wording of the feedback is against policy, but the experience is still negative, so that while we might remove the comments due to inappropriate language, for example, the score will remain. 

Thank you,

Marco

I am currently away on my sabbatical, and will return in July. Please expect a delay in my reply



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