Weekly Chat with the eBay Community Team- 26.03.25 @2pm

[community-team@ebay]

Hi everybody!

The Community Chat will open at 2pm and will remain open until 3pm on Wednesday. After that it will be closed for further questions. Of course, we will continue to take care of answering any questions that may still be unanswered—We’ll get to everything as quickly as possible.

Please ask your questions in the thread below. In order to be able to answer your questions as quickly as possible, we ask you to have one question per post. Of course, you can make as many posts as you like in the Chat- the more the merrier!

Our eBay Community Team is made up of kat@ebay , dave@ebay and marco@ebay . Between us, we have knowledge in Buying, Selling, Fulfilment, Payments, and the Community itself. Anything we aren’t sure on we’ll know the people who will be! Please ask us any questions you may have and we’ll do all we can to support. We understand that certain topics, such as concerns about businesses possibly using private accounts, can be frustrating and important to you. Please refrain from asking the same question repeatedly in our weekly live chats. We assure you that we carefully review all posts in the forum and ensure that your concerns are communicated to the relevant teams for appropriate action.
To maintain a constructive and community environment, posts that repeatedly breach this guideline may be removed. Continued violations could result in further action against your community account. We appreciate your cooperation and understanding in helping us keep our community focused and respectful.

To ask your question, click Reply in the lower-right corner of this post, type your question, and click Reply between 2pm and 3pm. The community team will answer each incoming question in chronological order and will quote the original question in each answer.

Please note that any reply without a question to the community team or discussion replies may be removed from the chat. We want to keep on track to get through as many questions as possible. We welcome all discussion to be moved to the discussion boards.

If you missed the weekly chat time, please ask your question in the community boards and tag us or we will be back next week with another chat!

Many thanks,

Your eBay Community Team

[marco@ebay]

Hi @moldosgifts, @cobwebcottage, @bojangled 

I've just got an update on this, and because the official website from the UK government uses the wording "side-hustlers", we've used the same wording in order to describe it as accurate as possible. We will still considering your feedback, but this is how the UK government originally worded it. You can see it here, in case you would like to take a further look.

Thank you,

Marco

[jimthing]

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@pozroz wrote:

2. Insurance: 

If we're sending an item using Royal Mail Special Delivery, why are we only offered the basic "up to £750" insurance option, when RM offer two higher tiers. If the item being shipped sold for say £2000, we are not being offered the higher tiers (£1000 then £2500). Why? 

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Yes, good point! For example, I sold a mobile phone a few months ago for ~£1500, but couldn't select a higher insurance tier on the label buying page on Ebay. In the end, I was forced to use the RM site instead to get the £2500 tier of cover.

A strange omission on the label buying page, when Ebay can clearly see the final price is WAY above the insurance level they offer you? 

[moldosgifts]

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marco@ebay wrote:

Hi @moldosgifts, @cobwebcottage, @bojangled 

I've just got an update on this, and because the official website from the UK government uses the wording "side-hustlers", we've used the same wording in order to describe it as accurate as possible. We will still considering your feedback, but this is how the UK government originally worded it. You can see it here, in case you would like to take a further look.

Thank you,

Marco

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Yes I've also complained about the wording there , Hustle indicates something seedy, underhand, dodgy.

Is this the image Ebay and HMRC want to portray, i guess not. anyway I've had my say no need to reply.

[bojangled]

marco@ebay that’s fair enough, and I have heard the advert. 
But from eBay’s standpoint my last sentence stands as you know I bang on about incorrectly registered sellers every week and the lack of action.

Jo

[cobwebcottage]

Poor choice of word.

I would put my trust in the Cambridge Dictionary before the government Marco.

[kat@ebay]

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@pozroz wrote:

Postage: 

On normal (non-Simplified) postage, two issues: 

1. Shipping labels:

When selecting collection (i.e. postal worker collection from seller), seller's are not able to have them bring the postage label, so we have to print it out ourselves ("Printable label" is the . But if we use Royal Mail & Evri's own website they do have the option to bring the label. Why the needless difference? 

2. Insurance: 

If we're sending and item using Royal Mail Special Delivery, why are we only offered the basic "up to £750" insurance option, when RM offer two higher tiers. If the item being shipped sold for say £2000, we are not being offered the higher tiers (£1000 then £2500). Why? 

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Hi @pozroz ,

Thanks for the feedback on the postage.

While eBay does its best to offer the same services as the courier sites the integration can be limited due to its own policies and agreements in place. For the shipping labels having them being brought by the couriers is a good option for those that require it so I will share this suggestion with our shipping team.

Currently the insurance option being offered is the basic up to £750 as that is the max option that Ebay can offer for now. You can purchase this option on the courier site if you wish and can add the tracking to the order on eBay. 

Thank you,

Kat