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@ruby*ryan wrote:
Question 2!
Still with SD, regarding the Prohibited and Restricted items. eBay need to make this much clearer.
Evri & RM have a Prohibited list of items that you cannot send with them - body parts etc, most of which are on eBay's prohibited list as well. So that bit is clear.
But then there are the items which you can send, with Evri, but without compensation - this would include things like glass, china etc.
So, if I list a china jug, and the option for SD is there, and the prepaid label is for Evri, will I get compensation if it goes missing/gets damaged during delivery (assuming I have packed it to the required spec.)?If not, could we please have a complete list of items that are not covered by SD, and preferably no option to use SD on such items.
I am sure in the early announcements of SD, we were told that as long as it was under £750, missing/damaged parcels would be covered whatever was in them, but that later changed (as has much of the SD info 😞 ) and it's another area that we don't have a definitive answer on.
Hi @ruby*ryan ,
It is correct that eligible items are covered with Simple Delivery. Please see the most up to date information regarding this
Thank you,
Kat
@dantwocats wrote:
dispatch times ? two days very hard to do when you have to travel miles to a drop off point ! +find and pack any item brought on Sunday evening
Thanks for your reply, dantwocats.
I understand where you are coming from, so if you don't mind I will pass this on for you, so this can be taken into consideration. However, please note that this doesn't necessarily means that changes around this would be implemented.
Thanks,
Marco
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@paulblueandwhite wrote:
Regarding simple delivery:
The delivery time is now 2-3 days, how can that be possible if you live in a remote area - island as I do without a post office. We have a Royal Mail delivery office but is only open from 8.00 am to 10:00 am. No Evri drop off locations or parcel shops. And if the ferry service is cancelled , happens often due to technical issues or weather related problems, delays or possible for days. Circumstances beyond my control.
Asked eBay questions regarding this months ago: they promised help but was in fact never sorted out.
I never had a late delivery: always offered a handling time of 5 days. No longer possible.
eBay should realise we don't all live in London and should offer a more flexible handling time for remote locations. Can this be done? Would make SD more simple.
The EDDs are dynamic so they take information provided by the carriers for that area, if there are known issues in that area it can update the EDD to allow for this. I can't say a defect would be removable but it's possible that it could be removed if there is a known issue but you would need to speak to Customer Support if you receive one.
I've also passed this feedback over to the shipping team just to make them aware of the possible issues some sellers might face in your situation.
Thanks,
Dave
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kat@ebay wrote:
@ruby*ryan wrote:Question 2!
Still with SD, regarding the Prohibited and Restricted items. eBay need to make this much clearer.
Evri & RM have a Prohibited list of items that you cannot send with them - body parts etc, most of which are on eBay's prohibited list as well. So that bit is clear.
But then there are the items which you can send, with Evri, but without compensation - this would include things like glass, china etc.
So, if I list a china jug, and the option for SD is there, and the prepaid label is for Evri, will I get compensation if it goes missing/gets damaged during delivery (assuming I have packed it to the required spec.)?If not, could we please have a complete list of items that are not covered by SD, and preferably no option to use SD on such items.
I am sure in the early announcements of SD, we were told that as long as it was under £750, missing/damaged parcels would be covered whatever was in them, but that later changed (as has much of the SD info 😞 ) and it's another area that we don't have a definitive answer on.
Hi @ruby*ryan ,
It is correct that eligible items are covered with Simple Delivery. Please see the most up to date information regarding this
Thank you,
Kat
Thanks, Kat. But it's still not clear if SD items that are on Evri non-compensation list (NOT the prohibited list) are covered or not. And, if not, why are we forced to use SD for that item?
I had already read the T&c's but this section is not clear - it's entitled 'Prohibited', not 'Prohibited and non-compensation items', and the mention of destroying items, definitely refers to just prohibited items.
7. Prohibited Items.
You agree not to send any prohibited or restricted items through the Services. More information about which items are prohibited or restricted for the Services may be found here. You agree that eBay and its third party carriers may decide if an item is eligible for the Services. You agree that if any item is found to be non-compliant with these terms or the Carrier Terms, eBay and its third party carriers will have no liability to you. eBay’s third party carriers may at their discretion, and in any manner they prefer: (a) destroy or refuse to accept the non-compliant item into their network; and (b) hand over the item to the relevant regulatory authorities or law enforcement. eBay’s third party carriers are authorised to open and inspect any package without notice for due diligence purposes.
@wellingnorth wrote:
I have a few specific questions about the Simple Delivery implementation:
#1 It seems that with Simple Delivery you are allowed to dispatch within 3 working days, but with every new listing I create using 'sell similar' it defaults back to 2 working days and i have to change it back. Would it be possible to maintain the dispatch time from the original listing or have a default dispatch time for your account that it uses instead? (unless there is a default that I have missed!)
#2 When using the active listings page all simple delivery items just show "Flat rate postage (paid by buyer)" in the "Postage Cost" column. Would it be possible to have a column here showing the Simple Delivery band for the item please and allow you to edit it? And the same regarding the bulk listings editor page.
#3 Please show the name of the carrier used on the listing. I regularly have people messaging me asking not to use Evri and others specifically requesting Royal Mail. I have opted out of Evri but it would be preferable if buyers could see that on listings.
Hi wellingnorth, thanks for your input.
I can see what you mean, so I will definitely pass this on, so it can be taken into consideration for future updates. However, like we always say, please note that this doesn't necessarily means that changes around this would be implemented, but please continue to share as much as you'd like.
Thank you,
Marco
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@jamjartoys wrote:
Hi Dave - hope you are well.
Sorry to chase again but we are now live with the new promoted listings charging policy and I still haven't had an answer to my question about multi-variation listings. Think it's over a month since I first asked and I really need an answer please.
Thanks
David
Hi @jamjartoys
Unfortunately, I don't have a definitive answer to the question. As I advised before the person I raised this with is out of the office and I haven't been able to get an answer that I can confidently share
Once I have answer I will as promised come back to you.
Thanks,
Dave
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kat@ebay wrote:
@ruby*ryan wrote:Question 2!
Still with SD, regarding the Prohibited and Restricted items. eBay need to make this much clearer.
Evri & RM have a Prohibited list of items that you cannot send with them - body parts etc, most of which are on eBay's prohibited list as well. So that bit is clear.
But then there are the items which you can send, with Evri, but without compensation - this would include things like glass, china etc.
So, if I list a china jug, and the option for SD is there, and the prepaid label is for Evri, will I get compensation if it goes missing/gets damaged during delivery (assuming I have packed it to the required spec.)?If not, could we please have a complete list of items that are not covered by SD, and preferably no option to use SD on such items.
I am sure in the early announcements of SD, we were told that as long as it was under £750, missing/damaged parcels would be covered whatever was in them, but that later changed (as has much of the SD info 😞 ) and it's another area that we don't have a definitive answer on.
Hi @ruby*ryan ,
It is correct that eligible items are covered with Simple Delivery. Please see the most up to date information regarding this
Thank you,
Kat
The main confusion here is regarding the applicability of the list of items for which the carrier's won't provide compensation, in particular Evri's (sse below). As the Simple Delivery services are being provided by eBay this should mean that the compensation is also being provided by eBay and that the list of items for which the carrier will not provide compensation is, therefore, not applicable. Please can you confirm that this is indeed the case. Many thanks.
'Excluded from compensation
You can send these items with us, but we can't provide cover or compensation for them.
• All items that have been badly packaged or strapped together
• Fragile or perishable (within 7 days) food or goods, including chilled and frozen food, plants, seeds, flowers and plant derivatives
• Liquids under 1000ml are accepted as long as they DO NOT contain prohibited contents like paints, oils, perfumes, aftershaves, inks, enamels and varnishes (including nail varnish). All liquids over 1000ml are prohibited
• Glass items or fragile items that contain glass parts
• Diamonds and other precious stones or antique items
• Laptops, computers and game consoles
• TVs and monitors
• Lighting equipment such as vehicle lights and light bulbs
• Paintings, prints or canvases
• Musical instruments including their cases or suitcases when used as external packaging
• Ceramic or composite items of any description including without limitation mirrored items, crystal, ceramics, porcelain, plaster, marble, china, stone, slate, resin, granite, concrete (or any item containing these materials)
• Fossils, stones, marble, stoneware or any stone derivative
• Articles made largely or wholly of gold, silver or other precious metals
• Kitchen appliances such as white goods or electronic equipment with fragile/glass parts
• Antiques - objects over 100 years old
• Furniture - unless flat-packed and safely packaged
• Cheques or dividend warrants which are uncrossed and made payable to the bearer, uncrossed postal orders which do not state to whom they are to be paid, bankers' drafts, bearer securities including share warrants, bonds or relative coupons un-franked postage or revenue stamps – except a revenue stamp embossed or impressed on an instrument which has been executed
• Coupons, vouchers, gift vouchers and cards, tokens, stamps, national insurance stamps, credit cards, debit cards, lottery tickets, scratch cards, SIM cards, tickets or passes such as for travel or events, any forms of currency (including notes and coins)
• Documentation – such as passports, driving licenses, medical, employment, property or commercial records
• Memorabilia, photographs, signed items and vinyl records
• Cameras, lenses, spectacles and optical equipment such as telescopes or binoculars
• Internal damage to appliances, mechanical items or electronics is excluded from compensation
• Tobacco and tobacco products
• Real fur'
@dantwocats wrote:
Last one ,I tried buying a hedge trimmer but need to verify my age and need a credit card to do so, i do not have a credit card so how can i spend my ebay balance without needing a credit card to verify my age (customer services always know i have been on here 22 years ) also this came upIn the UK, bladed items can be sold and delivered only to customers aged 18 or older. As such you will need to verify your age. You may also need to confirm your age upon delivery. For more details see our Knives policy
this statement has no relevance to hedge trimmers as its not UK policy ,it should say , eBay's policy in the UK is that bladed items , and should be amended so it does not mislead ,it could just say in the UK we drive on the left hand side of the road,
Hi @dantwocats
Thanks for your feedback, Ill pass this over to the policy team to review.
Thanks,
Dave
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For me it's on 08-13244-18778 and 08-13244-18779 right now, but it also occurs with 24-13122-54652 and 24-13122-54984. One pair to Spain, and the other to Norway.
Error message goes away when I click Undo Combine.
