kat@ebay wrote:
@ruby*ryan wrote:Question 2!
Still with SD, regarding the Prohibited and Restricted items. eBay need to make this much clearer.
Evri & RM have a Prohibited list of items that you cannot send with them - body parts etc, most of which are on eBay's prohibited list as well. So that bit is clear.
But then there are the items which you can send, with Evri, but without compensation - this would include things like glass, china etc.
So, if I list a china jug, and the option for SD is there, and the prepaid label is for Evri, will I get compensation if it goes missing/gets damaged during delivery (assuming I have packed it to the required spec.)?If not, could we please have a complete list of items that are not covered by SD, and preferably no option to use SD on such items.
I am sure in the early announcements of SD, we were told that as long as it was under £750, missing/damaged parcels would be covered whatever was in them, but that later changed (as has much of the SD info 😞 ) and it's another area that we don't have a definitive answer on.
Hi @ruby*ryan ,
It is correct that eligible items are covered with Simple Delivery. Please see the most up to date information regarding this
Thank you,
Kat
The main confusion here is regarding the applicability of the list of items for which the carrier's won't provide compensation, in particular Evri's (sse below). As the Simple Delivery services are being provided by eBay this should mean that the compensation is also being provided by eBay and that the list of items for which the carrier will not provide compensation is, therefore, not applicable. Please can you confirm that this is indeed the case. Many thanks.
'Excluded from compensation
You can send these items with us, but we can't provide cover or compensation for them.
• All items that have been badly packaged or strapped together
• Fragile or perishable (within 7 days) food or goods, including chilled and frozen food, plants, seeds, flowers and plant derivatives
• Liquids under 1000ml are accepted as long as they DO NOT contain prohibited contents like paints, oils, perfumes, aftershaves, inks, enamels and varnishes (including nail varnish). All liquids over 1000ml are prohibited
• Glass items or fragile items that contain glass parts
• Diamonds and other precious stones or antique items
• Laptops, computers and game consoles
• TVs and monitors
• Lighting equipment such as vehicle lights and light bulbs
• Paintings, prints or canvases
• Musical instruments including their cases or suitcases when used as external packaging
• Ceramic or composite items of any description including without limitation mirrored items, crystal, ceramics, porcelain, plaster, marble, china, stone, slate, resin, granite, concrete (or any item containing these materials)
• Fossils, stones, marble, stoneware or any stone derivative
• Articles made largely or wholly of gold, silver or other precious metals
• Kitchen appliances such as white goods or electronic equipment with fragile/glass parts
• Antiques - objects over 100 years old
• Furniture - unless flat-packed and safely packaged
• Cheques or dividend warrants which are uncrossed and made payable to the bearer, uncrossed postal orders which do not state to whom they are to be paid, bankers' drafts, bearer securities including share warrants, bonds or relative coupons un-franked postage or revenue stamps – except a revenue stamp embossed or impressed on an instrument which has been executed
• Coupons, vouchers, gift vouchers and cards, tokens, stamps, national insurance stamps, credit cards, debit cards, lottery tickets, scratch cards, SIM cards, tickets or passes such as for travel or events, any forms of currency (including notes and coins)
• Documentation – such as passports, driving licenses, medical, employment, property or commercial records
• Memorabilia, photographs, signed items and vinyl records
• Cameras, lenses, spectacles and optical equipment such as telescopes or binoculars
• Internal damage to appliances, mechanical items or electronics is excluded from compensation
• Tobacco and tobacco products
• Real fur'
