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I listed an item today with Simple Delivery. The 'recommended' size/weight by eBay was up to 1kg Large Letter at £2.70. The actual size/weight was a parcel just over 2kg.
There are 2 differing statements by eBay. On the box that opens up to select which size/weight (which includes the 'recommended' option, it states:
Ensure the package is not heavier or larger than your size selection to avoid additional costs deducted from your account.
But on the help pages for SD it states:
If you don’t use the parcel size that was recommended when you created your listing, and your item exceeds the maximum size and weight of the label, you may be responsible for the extra costs to send your item. This includes the cost difference between the parcel sizes and an administration fee of £1, including VAT.
https://www.ebay.co.uk/help/selling/posting-items/setting-postage-options/simple-delivery?id=5575
So, if I use the recommended weight/size chosen by eBay and it's too small, will I get penalised if I use that label?
@sampen_4 wrote:
Hello,
On June 21 I purchased an item. After payment, the seller contacted me asking for a scan of my ID/proof of address. Unsure if this was legitimate, I wrote to member to member support, who advised me not to share my ID and assured me that eBay had already provided the seller with all necessary information.
Following that advice, I informed the seller that I would not send my ID and requested a cancellation. The seller insisted on the ID for cancellation and threatened to report me to the police if I did not comply. I refused and reported the conversation to eBay.
This morning, the seller reported me to the police for fraud.
I'm honestly really distressed by this situation, I politely refused to provide a scan of my ID as it felt unsafe, so I requested an order cancellation, and now I've been reported to the police.
Is there anything you can do to help?
I am really in need of support.
Hi sampen_4, thanks for your post.
Please note that you are not required to provide any kind of ID when placing an order on eBay, the seller shouldn't be requesting that kind of personal/sensitive information. From eBay point of view, you haven't done anything wrong here, and you are absolutely ok and right to refuse to provide any ID.
If you requested cancellation of the order, the seller can either accept or decline your request, but that's it really, and this wouldn't impact your account anyway. If the seller doesn't accept your cancellation request, and they don't send the item, you can still open an item not received case once the estimated delivery date passes, so you can get a full refund.
If they reported this externally to the Police, we are unable to provide legal advice of any kind. However, I don't see how this could cause you any issue with local authorities, so I personally wouldn't worry too much about it. If you wish, you can private message me the seller's ID, and I will report this from our end, but please note that we will unable to follow up on this as we don't disclose personal/sensitive information from other accounts for privacy and security reasons.
Thank you,
Marco
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@wellingnorth wrote:
My understanding is that with Simple Delivery the Post Office are supposed to accept any parcels below the maxium size 61 x 46 x 46cm and to that end there should be no size / weight printed on the label, just "Marketplace Seller" printed in the bottom right hand corner.
Over the last couple of months there have been several mentions of labels that do show at least a format, possibly also a weight and the common thread is that these are labels where Ebay have provided a QR code and the label has been printed at the Post Office. It may be that the Post Office are still supposed to accept these parcels but you can see how they may not if presented with a small parcel and a label that says 'large letter.
This was a thread this week mentioning the issue and a refusal to accept the parcel.
https://community.ebay.co.uk/t5/Seller-Central/NO-LONGER-SELLING-DUE-TO-SIMPLE-DELIVERY/m-p/7877017#...
And there have been several others, here are a couple I turned up through search
https://community.ebay.co.uk/t5/Postage/Simple-delivery/m-p/7836222
https://community.ebay.co.uk/t5/Seller-Central/Simple-Delivery-Nightmare/m-p/7847744
I wondered if you could investigate what's going on here with these QR code generated labels please?
Hi wellingnorth, thanks for your question.
Yes, we've seen a few posts on this, so the relevant team is currently looking into this. However, I don't have any updates to share with you at the moment. If we get further information on this, I'll be happy to let you know.
Thank you,
Marco
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@dantwocats wrote:
Afternoon ,
when simple delivery came in eBay said that distance /seller location would be taken in to account when it came to dispatch times ? These two days is a stretch for many ,All my nearest drop points are letterboxes ,the nearest post office is one open hour a week 3pm to 4pm ? so when will seller location be taken in to account regarding dispatch times ,(many a worse off than me !).
Hi dantwocats, thanks for your question.
Simple Delivery doesn't really change how estimated delivery dates are calculated, before Simple Delivery estimated delivery date did take into consideration not just the seller's location, but buyer's location as well. This is still the case, and that among with other factors is used to calculate estimated delivery dates.
Thank you,
Marco
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@ruby*ryan wrote:
I listed an item today with Simple Delivery. The 'recommended' size/weight by eBay was up to 1kg Large Letter at £2.70. The actual size/weight was a parcel just over 2kg.
There are 2 differing statements by eBay. On the box that opens up to select which size/weight (which includes the 'recommended' option, it states:
Ensure the package is not heavier or larger than your size selection to avoid additional costs deducted from your account.
But on the help pages for SD it states:
If you don’t use the parcel size that was recommended when you created your listing, and your item exceeds the maximum size and weight of the label, you may be responsible for the extra costs to send your item. This includes the cost difference between the parcel sizes and an administration fee of £1, including VAT.
https://www.ebay.co.uk/help/selling/posting-items/setting-postage-options/simple-delivery?id=5575
So, if I use the recommended weight/size chosen by eBay and it's too small, will I get penalised if I use that label?
Hi @ruby*ryan
If you don't use the recommended parcel size you could be charged extra. You will be covered if you use the recommended size though.
If you want to PM me the item number, I'll send it over to the shipping team to review in case the label requirements need updating.
Thanks,
Dave
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@dantwocats wrote:
afternoon again,I have a item which iam t trying to list ,its over 61cm and now there is no postage option with simple delivery,all parcel options are for 61x45x45 up to 20kg ? its more glitches with simple delivery so when will this be fixed please,
Thanks for your question, dantwocats.
Yes, this is a current technical issue from our end. We don't have an estimated fix time right now, but this is being worked on, so it can be resolved as soon possible.
Thanks,
Marco
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