Hi everybody!
The Community Chat will open at 2pm and will remain open until 3pm on Wednesday. After that it will be closed for further questions. Of course, we will continue to take care of answering any questions that may still be unanswered—We’ll get to everything as quickly as possible.
Please ask your questions in the thread below. In order to be able to answer your questions as quickly as possible, we ask you to have one question per post. Of course, you can make as many posts as you like in the Chat- the more the merrier!
Our eBay Community Team is made up of kat@ebay, marco@ebay and dave@ebay. Between us, we have knowledge in Buying, Selling, Fulfilment, Payments, and the Community itself. Anything we aren’t sure on we’ll know the people who will be! Please ask us any questions you may have and we’ll do all we can to support. We understand that certain topics, such as concerns about businesses possibly using private accounts, can be frustrating and important to you. Please refrain from asking the same question repeatedly in our weekly live chats. We assure you that we carefully review all posts in the forum and ensure that your concerns are communicated to the relevant teams for appropriate action.
To maintain a constructive and community environment, posts that repeatedly breach this guideline may be removed. Continued violations could result in further action against your community account. We appreciate your cooperation and understanding in helping us keep our community focused and respectful.
To ask your question, click Reply in the lower-right corner of this post, type your question, and click Reply between 2pm and 3pm. The community team will answer each incoming question in chronological order and will quote the original question in each answer.
Please note that any reply without a question to the community team or discussion replies may be removed from the chat. We want to keep on track to get through as many questions as possible. We welcome all discussion to be moved to the discussion boards.
If you missed the weekly chat time, please ask your question in the community boards and tag us or we will be back next week with another chat!
Many thanks,
Your eBay Community Team
@ravengirl12345 wrote:
I sold an item which was collected by royal mail but the tracking says it wasn't. The only evidence I have is CCTV of the parcel being collected at the time it says it wasn't but ebay say they won't accept it. I have a case reference with royal mail but again ebay won't accept it. What can I do?
Hi ravengirl12345, thanks for your post.
We are seeing some users reporting tracking not updating, we are currently looking it at the moment. If you confirm the item number, we can take a look for you no problem.
Thank you,
Marco
Did you find your solution? Help other members by marking your problem as solved. Simply click on "Accept as solution" for the answer that helped you.
@ravengirl12345 wrote:
It's not showing on Royal Mail tracking either, it's been lost in the post. I need to find a way of proving to ebay that it was collected but I don't know what or how to supply it
Thanks for your reply, ravengirl12345.
Oh so they went over to collect, but the item still not showing as collected? Was that today? Did you see if they scanned the parcel when collecting it?
You can still confirm the item number to see if there is anything we can do from our end, but if it is a case of Royal Mail not updating for whichever reason, there is not much we can do as we mirror the information the provide us with, basically.
Thank you,
Marco
Did you find your solution? Help other members by marking your problem as solved. Simply click on "Accept as solution" for the answer that helped you.
@bojangled wrote:
Hello team
after reading several posts on the boards such as ‘is it worth upgrading to a business account’ and ‘I’ve opened a shop - therefore I’m trading correctly as a business’ or ‘I don’t sell enough to warrant being registered as a business’ isn’t it time eBay revised the onboarding process to advise that opening a shop isn’t registering as a business account.
As a suggestion why not rename private seller ‘shops’ as stalls or something similar?
Therefore making it clear shop = business?
I know I’m banging on about the same old thing, but clearly defining the difference between the accounts would surely aid in correct trading.
Hi bojangled, thanks for your question.
I can see what you mean, but I believe the information can be pretty clear. However, I will pass on your thoughts and suggestions around this topic, but as we always say, please note that this doesn't necessarily means that changes around this will be implemented.
Thank you,
Marco
Did you find your solution? Help other members by marking your problem as solved. Simply click on "Accept as solution" for the answer that helped you.
@enduringclothingstudio wrote:
When i go to look at my paid and dispatched items with royal mail i get this message from ebay ...We're having difficulties connecting to this carrier for tracking updates. Please visit the carrier website for the latest tracking status. Then i go to the Royal mail tracking site and the full details are there
Hi , thanks for your message.
Yes, this is related to the issue I was referring to above. We are not getting updates at the moment, so in the meantime while this is corrected, we are redirecting members to see tracking from the courier directly.
Thanks,
Marco
Did you find your solution? Help other members by marking your problem as solved. Simply click on "Accept as solution" for the answer that helped you.
@paulblueandwhite wrote:
Good afternoon,
My question is : how to add age verification to items for sale with Simple delivery ? I can only use Royal Mail.
Have a few items where age verification is needed to post this items: saw blade, letter opener, saws?
Don't see this option on Simple Delivery. How to do this: Royal Mail tracked 48 with age verification?
Thank you for your help.
That's correct, you will need to set it up with custom postage and make sure that it is the only shipping option.
You can find more info in the FAQs here.
Thanks,
Dave
Did you find your solution? Help other members by marking your problem as solved. Simply click on "Accept as solution" for the answer that helped you.
