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@ravengirl12345 wrote:

I sold an item which was collected by royal mail but the tracking says it wasn't.  The only evidence I have is CCTV of the parcel being collected at the time it says it wasn't but ebay say they won't accept it.  I have a case reference with royal mail but again ebay won't accept it.  What can I do?

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Hi ravengirl12345, thanks for your post.

We are seeing some users reporting tracking not updating, we are currently looking it at the moment. If you confirm the item number, we can take a look for you no problem.

Thank you,

Marco

I am currently away on my sabbatical, and will return in July. Please expect a delay in my reply



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