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@pegr-834437 wrote:

Hi, 

 

hope everyone is well.

 

On message 6 of the chat from 24.09.25 I asked if the mods were real as I had sent a message and had been ignored, Kat assured me they were real people and she would ask them to get back to me, its now been 3 weeks from me highlighting that and they have still not responded. Not only do I find this incredible rude but also shows very little respect to your customers that I have been left ignored for numerous weeks after I even highlighted it.

 

I'm just asking again if Kat or anyone can send a friendly reminded to the mods to kindly reply to the message I sent regarding posts on this board being ignored. To ignore a message about being ignored is well lets face it comical.

 

Thank you

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Hi @pegr-834437 ,

Apologies for the delay. When the moderators take action on threads or posts they give the detail in the message they send to you for this. They are not obligated to reply to direct appeals. An answer was provided as to why the action was taken.  Please also note as part of policy, discussions on moderation actions are not allowed so we cannot discuss this any further.

Thank you,

Kat