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@sweetcharity.2013 wrote:
I’m having difficulty understanding the search process results. Looked up various items put in all my specifics & it shows for example:
Best Match 345 items
Highest Price 255 items
Lowest price STREAMLINED by eBay to 63 items, updating to 255 items once I bypassed that.
Question - So what happened to 90 items from the original search & why the removal of 192 (or 282 from Best Match) items by streamlining?
Certainly frustrating for me as a buyer as this is not a one off & I’m sure sellers are delighted to have their paid for listings hidden.
Hi , thanks for your question.
It'd be hard for me to confirm or answer without looking into your actual search, but it sounds like you've filtered your search, which is why your results are being shortlisted. If you want, you can do a search when you can, and you can tell me exactly what filters and specs you are entering, so I can replicate that from my end to see if we get the right results.
Thank you,
Marco
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@abradley001 wrote:
Hello, I hope you can help me with my issue. I havent been able to engage in an appeals process. This is only one issue but I need to explain it in full, for my own sanity if nothing else.
I've had the email from Ebay saying I need to register as a business by Sept 4th. I am not a business seller so I requested a call from Cust services and got a call from a guy called 'Jose' in America. I explained that I'm selling my own 2nd hand stuff from my collection of Toys, Warhammer and other wargame stuff that I built up over my last fifty odd years of life.
As a bit of background. I'm a nerd who aways worked full time and lived alone. I had disposable income. So I used to fill my life with stuff. Toys ,comics, wargames miniatures and airsoft. I always used to move on stuff that I'd got bored with or no longer needed after a life changing illness.
But I really started clearing out most of my large collection of items 2 years ago after I had 2 mini strokes and was diagnosed with congenital heart disease and heart failiure. I figured that it would be better if I sell it, than rely on family who wont have a clue what it is or what it might be worth if the worst happens. I just didn't want it to go to landfill. The money has been useful to clear debts and helped with my day to day bills. I dont buy stuff to sell on for profit, I dont make anything to sell on for profit. HMRC do not say that my selling off my own old stuff is engaging in a business seeking profit. It says the opposite on their own online tool. I'm not doing anything wrong.
The email said I can appeal by clicking a link which just goes to the 'upgrade your account' page. So I requested a CS call back to ask how I make an appeal. He put me on hold for 2 mins and just said the appeal is denied!?! He claims the government has asked ebay to do this directly so I cant appeal.
I dont believe for a moment that HMRC contacted Ebay directly about me selling off my old action figures and toy soldiers.
He didn't really sound like he was knowledgeable on the UK situation, and I explained to him that I'd used the UK Gov's own website to see if I needed to be a business for tax.
As I'm selling off my own personal stuff that wasnt bought to sell for profit as a private individual, it said theres no tax to pay on it.
I wont register as a business because I'm not a business seller. I dont even meet the criteria on Ebays business seller page. It seemed that they are looking solely at amounts sold, and dont want to engage in anything else.
Which is just plain wrong. Just because I had a lot of stuff to move on, does not make me a business.
Is there any way to speak to a person who is both informed and can be bothered to look into my issue properly? Customer Services is just fobbing people off with pre prepared blanket statement because its too much work to look at an individual case. Its bad customer service that can have a real impact on someones lives. All I got from the Customer service rep was that I cant appeal and have no choice. Again, this is incorrect.
I just dont know where to turn with this, I'm completely stressed out. I didn't even get to make an appeal.
Hi @abradley001,
Generally speaking if your sales are equal to or more than £1,740 or you complete 30 or more sales eBay are required to report this to HMRC. This possibly part of why you received the email. You can find out more here.
Unfortunately we cant look into your account from here, it needs to go through the guys in Customer Support. They are set up to take the appeals, we don't have any way to review or overturn the decision.
Thanks,
Dave
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@lincolnshiremarine wrote:
Good afternoon
Where is the information on the new feedback policies?
I ask as we asked for a review to be removed as it was regarding the item not our service. However, after requesting this, it said it would ask the buyer to review the feedback. Within minutes, the buyer said they would not.
From my understanding, I thought ebay staff review the feedback to check it complies with policy. If all that is going happen is the feedback review requests are being sent to the buyer then what is the point of this?
How can this then be fair?
Best wishes
Hi , thanks for your question.
Changes around the feedback policies will be highlighted in our help pages in the next few weeks, and you will be able to see the reasons and scenarios where we will be removing feedback once these changes are completed. Until then, we won't be able to share further information.
Please note that item reviews won't impact your feedback score, so if the item review is negative, it won't impact your feedback score. Also, if your feedback removal was denied, it probably didn't qualify for removal, and in that case no further actions could be taken, I'm afraid.
Thank you,
Marco
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@sweetcharity.2013 wrote:
Hello marco@ebay,
I can tell you exactly as I've just re-done it.
Search 'Spinning Rings' / All categories
Specifics under Metals is Sterling Silver
Specifics under location is UK only.
Exactly the same results as I've questioned.
Thanks for that, sweetcharity.2013.
Could you please share a screenshot of your results, so I can compare it to mine? Just make sure that no sensitive or personal information is shown on the screenshot.
Thank you,
Marco
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