Good afternoon

Where is the information on the new feedback policies? 

 I ask as we asked for a review to be removed as it was regarding the item not our service.  However, after requesting this, it said it would ask the buyer to review the feedback.  Within minutes,  the buyer said they would not.

From my understanding,  I thought  ebay staff review the feedback to check it complies with policy.  If all that is going happen is the feedback review requests are being sent to the buyer then what is the point of this?

How can this then be fair?

Best wishes