Hello eBay Community,

I may be bringing up a previous known issue but I have tried to resolve myself with no joy.  The subject is the Nectar bonus points from 2nd April 2024 to 30th April 2024. To qualify for 500, 1000 or 1500 Nectar Points 3, 4 or 5 purchases over £10 were to be made on the eBay app.  I made the 5 £10 purchases on the app and my eBay statement clearly shows the 5 purchases qualified with a heading in green stating BONUS POINTS. It would not show this unless the 5 purchases qualified.

I tried Nectar customer service who said eBay are responsible and there message is the purchases did not qualify. This does not make sense, so I tried eBay CS, who said something similar but are reluctant to explain why BONUS POINTS (qualified) are clearly stated on my eBay statement. I can not understand why they are refusing to acknowledge the system error. I can only think they do not have the necessary tools to see or there is another reason they are not acknowledging the BONUS POINTS.

Since this, I discovered eBay Community and found out the April Nectar points bonus was a common error amongst customers. So, I was hoping someone would have another look at my case and explain why I have not received 1,500 points bonus with Nectar, as it clearly shows in the eBay statement.

My eBay statement showing the purchases that qualified, attached.

Hoping, Chris