@lincolnshiremarine wrote:
Good afternoon
Where is the information on the new feedback policies?
I ask as we asked for a review to be removed as it was regarding the item not our service. However, after requesting this, it said it would ask the buyer to review the feedback. Within minutes, the buyer said they would not.
From my understanding, I thought ebay staff review the feedback to check it complies with policy. If all that is going happen is the feedback review requests are being sent to the buyer then what is the point of this?
How can this then be fair?
Best wishes
Hi , thanks for your question.
Changes around the feedback policies will be highlighted in our help pages in the next few weeks, and you will be able to see the reasons and scenarios where we will be removing feedback once these changes are completed. Until then, we won't be able to share further information.
Please note that item reviews won't impact your feedback score, so if the item review is negative, it won't impact your feedback score. Also, if your feedback removal was denied, it probably didn't qualify for removal, and in that case no further actions could be taken, I'm afraid.
Thank you,
Marco
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