Counterfeit items

[sebalberico]

Hi there,

I am not sure what's the deal here...

 I bought a DVD set (The Three Stooges Ultimate Collection DVD 20 Discs ) to a seller from Germany. Okay... the thing is when it arrived , the set was fake as a £3 note... The labels on the dvds was impresed with an horrible quality, the original box comes in a cardboard box and inside it has all the dvds in separate black plastic boxes with their info sheets. Well, this one  brings NOTHING! except a fat clear plastic box with the 20 DVDs. No need to say that I put one of those cds  in my computer to analise it... No protection, no region lock (supposedly should be region 1 ). Archives are from a few months ago (the set is from 2012 and never was re-release. Of course, I request a return (which was accepted) but at the same time I reported the item/ seller to ebay (this seller has another accounts as they are all in the same style...same words, same pics,same country,same city)  with pics as proof.

Of course, I appealed... and again , the same message "didn’t find the listing to be in violation of our policy" 

The only option available is "report counterfeit item"  so, I didn't do any mistake selecting the options to report the item...

Don't know,see the pics by yourself... 

[plpmr]

all you can do is 4 full days after opening the not as described case escalate it to eBay if the seller has not provided you with a prepaid returns label.

[xyz307xyz]

ebay aren't interested in reports of counterfeit DVDs (unless it's by the copyright holder).

I report 1 or 2 every 6 months or so, just to see if anything has changed - and (always) no action is taken.

[sebalberico]

the seller, gave me the labels and the item is in its way.... but that is not the point of this message... the point is eBay says a thing and does another... Moderators even edited my message as "I was showing info" (the only info was the number of the article. Instead of take off that they removed a chunk.

....and after a few hours ebays says :

"Thanks again for reporting the listing(s) you found.
What happened:
We looked into your report and didn’t find the listing to be in violation of our policy. This determination was made by a customer service agent.
If you reported content that isn’t listed below, we’ll send a separate email once we’ve made a decision.
Here are the listings you reported that are included in this decision:
Item: xxxxxxxxxxxxxx  The Three Stooges Ultimate Collection DVD 20 Discs English Box"

eBay invite us to report counterfeits BUT THEY CAN'T FIND ANYTHING AGAIST THEIR POLICY? even when you send pics of the fake item?

[sebalberico]

So , Sony should report it on eBay to make move this people? 

[xyz307xyz]

If Sony reported it and threatened legal action, it's possible ebay might take notice.