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Some questions about asking Ebay to step in to an INAD, unsure if should just close the case instead

Context: Bought a sci-fi ship collectable that was originally released back around 2007. It was listed as new, with nothing specific said about the condition beyond that (other than the title just saying it was "in box").It arrived. Outer box not sea...

Resolved! Item only partially refunded - WHY?

I bought a very fragile, lightweight glass item, and was charged a lot {£4} for postage and packing.However, when it arrived, I was dismayed to see a feeble packing effort {Bent and torn} and the vintage item was in fragments inside and definitely ha...