how to contact ebay to enforce a warranty advertised by a seller

[stephenbuy]

I bought a kitchen tap in September 2020, from a seller 'posting from London', but obviously China based. Initially the tap was fine, but it developed a fault that could not be repaired by a plumber visit (it just spins on it's mounting as it has broken form the central spindle)

Contacting the seller is exasperating - they ask loads of questions, on which I have answered all, even sending photos, but it takes 24 hours for each response with the time difference! It is advertised with a 5 year warranty, even though it's now only months old.

Have I just thrown £50 down the drain or is there a way to get Ebay to intervene? (all links to PayPal and Ebay have now disapperead from the purchase listing)

[m25jet]

Unfortunately there is no way to make eBay enforce a warranty offered by the seller.  The problem with warranties offered for products purchased on eBay is that they're not worth the paper they're written on, as you have no way of being able to enforce it.  Therefore, if you wish to buy a product that comes with a warranty, then the best option would be to purchase the item from a reputable high street retailer so that if the item fails before the guarantee runs out you can either get the item repaired or replaced.  eBay don't get involved with warranties for goods sold on their site, so there is no way to enforce the warranty for the product you bought.

Although you're well out of time to open an eBay case you could try opening a PayPal case in relation to the item, although given the fact that this is an issue relating to a warranty they may decide that they can't issue you with a refund, as PayPal don't get involved in warranties either.  However, at this stage you've got nothing to lose by trying, so try opening a PayPal case and see whether you can get a refund via PayPal.  If you don't get a refund then you're no worse off than you are at present, but if PayPal decide to refund your money then at least you can spend the money on sourcing a decent replacement item from a proper high street company that will provide you with a guarantee for the item they sold you.

[stephenbuy]

Unfortunately, like I already said, there is no option for me to open a case via PayPal, either from the original Ebay purchase link, or direct from my PayPal account. I really didn't expect a '5 year' warranty to be available as I knew that was a sales pitch, but was disappointed that it only lasted 8 weeks before going faulty!

[fargvs]

@stephenbuy
Using a PC/Laptop, check out these PayPal case options ...as said, your case may be rejected >
https://www.paypal.com/uk/webapps/mpp/refunded-returns
https://www.paypal.com/uk/smarthelp/home
https://www.paypal.com/uk/smarthelp/article/what-if-i-didn't-receive-my-item-or-it's-not-as-advertis...