eBay's automatic positive feedback no longer being applied

[lincolnshiremarine]

Good afternoon everyone

As many of you are aware eBay introduced automatic positive feedback for business sellers, providing certain criteria's.  The item had been received on time, no issues raised, and the buyer has not left feedback already.

eBay were so excited to announce this improvement to business sellers, (an eBay representative spoke to me at a local meetup).  It was working for a while, and now it appears that this improvement that eBay were so delighted to announce has stopped working "not working as intended"

We had a flurry of sales (now dead) and we should have had the eBay auto feedback implemented,  but this has not happened.

I have raised this with the eBay community chat team on Wednesday 17th September , but as yet heard nothing back. 

Has anyone else noticed the eBay auto feedback not being applied?

Best wishes 

marco@ebay 

[lincolnshiremarine]

Thanks for your reply custom-giftsuk

Let's hope that someone in eBay actually sorts this issue out for you.

I must say I could never be in a job that just states "working as intended" to every customer and problem.

It must be nice to live in a world that you can get away with using that line constantly.

Best wishes  

[custom-giftsuk]

It would be an interesting response to buyers claiming items were late or didnt show up with the phrase "the system is working as intended". 

I think the responses would be not a laughing matter and probably get you barred from eBay for reposting them. However reporting such responses to eBay CS for unsuitable language would probably get you the response "The buyer is not in breach of any of eBay's policies" 😂

[nutrafituk]

Due to taking legal action about this issue we have been contacted by ebay's HQ or something else called UK SMB. They requested samples despite CS already had many provided several times as well as at some point we emailed over hundreds of them in ebay's own spreadsheet - without any luck.

We are going to respond to their latest request and keep you posted if we manage to get anywhere. Currently we are chasing over 5,000 feedback since the end of April.

[masonskingsshop]

## Update ##

Automatic feedback has changed. the old autofeedback wording has been removed on all of my feedback and replaced with 

"Order delivered on time with no issues" 

This is likely the cause of the issue. Given that every single autofeedback of mine has been replaced there will be an unbeliveable number of database entries and thus the delays. 

My autofeedback has now caught up. 

[custom-giftsuk]

Well after being at eBay Open yesterday and essentially talking to anyone who'd listen about this problem, eBay pointed me to Royal Mail stand, RM staff were really helpful, couldnt understand the issue however as everything on RM side seemed to be working fine, and after nearly an hour, 2 calls to IT and the IT guy onsite saying it was all working fine (RM side - to which it is), RM said it was probably an eBay issue.

So I checked and I got some automatic positive feedback yesterday! YAY!!!. 

Alas on closer inspection, the positive feedback was given to some items that were sent just via Royal Mail 1st class letter - which doesnt have tracking so therefor couldn't possibly have gotten automatic positive feedback. So it looks like someone went in and randomly slapped on some positive feedback to try and thrown off the scent

So I was trying to get on the phone to eBay CS and guess what... I cant - there is a technical issue and has been since 6.30am (its now after 8am).

After yesterday's whooping and a hollering and positivity from eBay staff, this is where, as the americans would say, this is when the rubber meet the road.