eBay's automatic positive feedback no longer being applied

[lincolnshiremarine]

Good afternoon everyone

As many of you are aware eBay introduced automatic positive feedback for business sellers, providing certain criteria's.  The item had been received on time, no issues raised, and the buyer has not left feedback already.

eBay were so excited to announce this improvement to business sellers, (an eBay representative spoke to me at a local meetup).  It was working for a while, and now it appears that this improvement that eBay were so delighted to announce has stopped working "not working as intended"

We had a flurry of sales (now dead) and we should have had the eBay auto feedback implemented,  but this has not happened.

I have raised this with the eBay community chat team on Wednesday 17th September , but as yet heard nothing back. 

Has anyone else noticed the eBay auto feedback not being applied?

Best wishes 

marco@ebay 

[masonskingsshop]

Automatic feedback is working OK. Can you check if your tracking is being updated on the orders? 

If ebay doesnt see the tracking then they dont apply the auto feedback. 

[lincolnshiremarine]

Hi 

Thanks for your reply, yes the tracking has confirmed delivered on the items, we send everything tracked and  purchase the labels via eBay

We have missed out on a number of auto feedbacks due to this error.

Best wishes 

[padanpcparts]

That's a shame, was one of the very few positive changes. 

[twofourdeltasurplus]

Mine hasnt increased in a few days either, oh well, is it a surprise they have managed to break another thing ?

Not even going to bother to chase it up, might spend the time watching paint dry as it will be better spent.