eBay's automatic positive feedback no longer being applied

[lincolnshiremarine]

Good afternoon everyone

As many of you are aware eBay introduced automatic positive feedback for business sellers, providing certain criteria's.  The item had been received on time, no issues raised, and the buyer has not left feedback already.

eBay were so excited to announce this improvement to business sellers, (an eBay representative spoke to me at a local meetup).  It was working for a while, and now it appears that this improvement that eBay were so delighted to announce has stopped working "not working as intended"

We had a flurry of sales (now dead) and we should have had the eBay auto feedback implemented,  but this has not happened.

I have raised this with the eBay community chat team on Wednesday 17th September , but as yet heard nothing back. 

Has anyone else noticed the eBay auto feedback not being applied?

Best wishes 

marco@ebay 

[masonskingsshop]

Automatic feedback is working OK. Can you check if your tracking is being updated on the orders? 

If ebay doesnt see the tracking then they dont apply the auto feedback. 

[lincolnshiremarine]

Hi 

Thanks for your reply, yes the tracking has confirmed delivered on the items, we send everything tracked and  purchase the labels via eBay

We have missed out on a number of auto feedbacks due to this error.

Best wishes 

[padanpcparts]

That's a shame, was one of the very few positive changes. 

[twofourdeltasurplus]

Mine hasnt increased in a few days either, oh well, is it a surprise they have managed to break another thing ?

Not even going to bother to chase it up, might spend the time watching paint dry as it will be better spent.

[jlovie]

I received a new one yesterday, so it seems to be working for me.

[custom-giftsuk]

I've had this issue since... June.
I have made multiple CS staff aware of the situation, mainly when I call up to get them to manually close disputes that buyers have opened cases stating they didnt get their items, when tracking shows they clearly did. 
I've even raised it on the weekly community chat.
It's an erratic issue with eBay and RM integration (I believe).
Sometimes eBay will get tracking uploaded automatically, sometimes it wont
Sometimes when the tracking is uploaded, eBay ignore it - ie they'll not mark it as delivered, sometimes they will.

So yes eBay CS should've made the IT / Integrations team aware of it, maybe they have, maybe they haven't. 

Who knows these days..... 🙂

[lincolnshiremarine]

Hi 

Thanks for your reply.  

eBay brought this out at the end of April 2025 and claimed that it would contribute to the feedback scores and positive rating percentage.

As said it was working as we had lots of eBay auto feedback "Completed successfully - tracked and on time" now nothing.

There must be an IT issue, I have reported it today via eBay customer service (as well as on community chat on 17-9-25) the customer service agent claims they will  look into this within 48 hours. 

However, I do not hold much hope on getting this resolved 

Best wishes 

[lincolnshiremarine]

Hi 

We have not had many Item not received cases, eBay just are not automatically adding on the auto feedback which should happen if the item was successfully delivered and the buyer has not left feedback . It states the feedback will be added seven days after the above is confirmed.  It also contributes to the feedback scores and positive rating percentage.

It is so frustrating as they brought this idea in at the end of April for business sellers, we were getting the eBay auto feedbacks  "Completed successfully - tracked and on time", now nothing.

I have spoken to eBay customer service today and they claim this will be resolved within 48 hours.

Lets hope this is true

Best wishes 

[custom-giftsuk]

I wouldn't hold your breath on that one. Might be a loooooooong wait. 😁

We did have it for a month or two and it worked really well. We still get occasionally the odd wee burst of automatic feedback, which turned out to be as below

Last 200 feedback, 26 automatic.
Previous 200 feedback, 141 automatic
Previous 200 feedback, 160 automatic
Previous 200 feedback, 171 automatic
Previous 200 feedback, 160 automatic
Previous 200 feedback, 172 automatic
and so on....

So as you can see, something went wrong somewhere in the last wee while.

[custom-giftsuk]

 No automatic tracking has been uploaded this week at all
The last "tracking" event uploaded automatically was for a sale on the 14th.
So I've attached an image showing the situation
Item bought on 14th
Posted 15th
Delivered on the 17th (as per Royal Mail)
Tracking was uploaded on the 23rd which was yesterday.
eBay still show that the item is "Running behind" and is not even posted. 

[nutrafituk]

Since ebay introduced it we have lost c. 5,000 feedback as they have not been awarded. Basically, combined both feedback left by our customers and automated one equals to around 50% of our transactions. 

That means the other half of transactions did not meet the criteria... which is simply false. Having provided hard evidence, ebay's CS was simply useless. As it is a significant number and issue, even when a Letter Before Action was sent to their HQ they were not bothered to respond within 14 days. Here is ebay for you.